Business Technology Solutions Associate Consultant - Veeva

ZS • Chicago, IL

2d • Hybrid

About The Position

The Business Technology Solutions Associate Consultant will work on ZS’s Digital Products & Solutions team, which helps organizations advance digital transformation by improving last-mile experiences. The role focuses on the Veeva service line, supporting transformation across the pharmaceutical, healthcare, and life sciences industries through improved customer and stakeholder engagement. It involves implementing and optimizing Veeva solutions—including Veeva CRM, Vault, MyInsights, and Network—and developing compliant, scalable CRM solutions tailored to client needs.

The associate consultant provides techno-functional expertise across CRM and Vault transformation projects, supporting architecture discussions, solution design, and project delivery. The role collaborates with clients and cross-functional onshore and offshore teams, including architects and developers in India, and helps clients make strategic platform decisions. Projects may involve content approval workflows, commercial field sales, regulatory processes, and CRM/Vault integrations. The position uses a hybrid working model, combining work from home with presence at client or ZS offices, and requires travel as needed for client-facing work.

Requirements

• Bachelor’s or master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• At least 3 years of experience in CRM transformation projects.
• At least 2 years focused on Veeva CRM and Vault implementations in the pharmaceutical and life sciences domains.
• Hands-on expertise in Veeva CRM, Vault, and related capabilities such as MyInsights, Content Approvals, and Regulatory Compliance.
• Strong understanding of industry workflows, including HCP engagement, sales automation, and regulatory processes.
• Ability to collaborate with technical teams and influence architectural decisions without direct hands-on implementation responsibility.
• Strong client engagement skills and ability to present technical solutions clearly and persuasively to diverse audiences.
• Fluency in English.
• Client-first mentality, intense work ethic, collaborative spirit, and problem-solving approach.
• Excellent problem-solving skills and a results-oriented mindset.
• Willingness to travel occasionally to client sites or ZS offices.

Nice To Haves

• Certifications in Veeva CRM or Vault.
• Familiarity with Salesforce CRM, particularly when transitioning between or comparing platform capabilities.

Responsibilities

• Deliver Veeva CRM and Vault implementation projects for clients in the pharmaceutical, healthcare, and life sciences industries.
• Provide techno-functional expertise for CRM and Vault transformations, including architecture discussions, solution design, and project delivery.
• Collaborate with cross-functional teams, including architects and developers in India, to support successful project outcomes.
• Guide clients in decisions between platforms such as Veeva and Salesforce, providing strategic insights on CRM solutions.
• Drive projects involving content approval workflows, commercial field sales, regulatory processes, and CRM/Vault integration use cases.
• Communicate complex technical solutions clearly to technical and non-technical stakeholders.
• Work with onshore and offshore teams on a day-to-day basis.
• Manage timelines, budgets, and deliverables for complex projects.
• Work with global, cross-functional teams.
• Travel occasionally to client sites or ZS offices and be prepared to travel as client and project needs require.

Benefits

• Comprehensive total rewards package supporting health and well-being, financial future, time away, and professional development.
• Skills-building programs and custom learning pathways.
• Multiple career progression paths and milestone training programs.
• Internal mobility opportunities.
• Flexible and connected hybrid working model.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level