Business Technology Manager
About The Position
The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $85,000.00. The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma. POSITION SUMMARY The Business Technology Manager coordinates business-driven technology initiatives and serves as the primary liaison between business units and technical teams. This role ensures technology projects align with operational needs, are implemented effectively, and are successfully adopted across the agency. This position manages project tracking, supports technology implementations, and oversees integration requests and changes involving agency systems and external partners. The Business Technology Manager works closely with operations, communications, product teams, and technical vendors to ensure projects are clearly defined, coordinated, and delivered successfully.
Requirements
- Proficiency in project management and tracking tools
- Collaborative mindset with both business and technical teams
- Strong project coordination and organizational skills
- Strong analytical thinking and problem-solving skills
- Excellent written and verbal communication skills
- Attention to detail and ability to manage multiple priorities
- Ability to coordinate cross-functional teams and stakeholders
- Ability to translate business needs into clear technology requirements
- Bachelor’s degree in business administration, information systems, public administration, or a closely related field; PLUS two (2) years of experience in project coordination, business analysis, technology implementation, or a closely related field.
- OR six (6) years of experience in project coordination, business analysis, technology implementation, or closely related field.
- OR a combination of education and/or experience.
Nice To Haves
- Have experience coordinating technology or system implementation projects.
- Have experience working with cross-functional teams including operations, communications, and technical staff.
- Have experience supporting system integrations or technology partnerships.
- Have experience using project management tools such as Smartsheet, Asana, Trello, or Microsoft Project.
- Demonstrate strong organizational skills with the ability to manage multiple initiatives and deadlines.
- Have the ability to communicate technical concepts to non-technical audiences.
Responsibilities
- Coordinates agency technology initiatives from intake through implementation.
- Tracks project timelines, milestones, and deliverables to ensure projects remain on schedule.
- Works with operations, communications, and digital teams to support successful implementation and adoption of technology initiatives.
- Collaborates with technical teams and vendors to communicate business requirements and project priorities.
- Supports business readiness activities including testing coordination, training support, and rollout planning.
- Serves as a point of coordination between business teams and technical partners.
- Works with operational stakeholders to gather and document business needs for system enhancements and technology projects.
- Ensures stakeholders understand project scope, timelines, and operational impacts.
- Helps resolve project issues by coordinating communication across business and technical teams.
- Supervises the Business Analyst and System Security Specialist.
- Provides oversight and guidance for business analysis, documentation, and project coordination activities.
- Supports workload prioritization, staff development, and alignment with agency priorities.
- Maintains centralized tracking of technology initiatives, requests, and milestones.
- Provides status updates to leadership and key stakeholders.
- Uses project management tools manage project activities and deliverables.
- Identifies risks or delays and works with stakeholders to resolve issues.
- Other duties as assigned.
Benefits
- A benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
- The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
- 11 paid holidays
- 15 days of paid annual leave, which increases with every 5 years of service
- 15 days of paid sick leave
- Longevity payments based on their years of service with the State of Oklahoma.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
