Business Technology Intern

JM Family • Saint Louis, MO

22h

About The Position

The JM Family College Internship Program provides college students with meaningful work experiences related to their programs of study. Interns contribute to their team’s success, learn about JM Family’s companies and culture, and develop skills through learning opportunities and networking events. The program runs from May 24, 2027, through July 30, 2027, and the ideal candidate is available to work full-time during that period.

The Business Technology Intern supports technology modernization initiatives and the systems and processes that support the business and customer experience. The intern contributes to system testing, defect management, reporting, data analysis, and documentation while collaborating with business and technology teams. The role offers hands-on experience with specific projects and department initiatives, and exposure to JM Family’s core values: Consideration, Cooperation, Communication, Innovation, and Accountability.

Requirements

• Be actively enrolled in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university, with a focus in a relevant field; candidates in related fields will also be considered.
• Have completed at least one semester of coursework.
• Demonstrate strong attention to detail, analytical thinking, and problem-solving skills.
• Have excellent written and verbal communication skills, including the ability to accurately document testing results and processes.
• Be able to follow detailed processes and analyze data and business requirements.
• Be able to work independently while collaborating effectively with business and technology teams.
• Be available to work full-time during the Summer Internship Program, ideally from May 24, 2027, through July 30, 2027.

Nice To Haves

• Preferred areas of study include Information Systems, Computer Science, Business Analytics, Data Analytics, Software Engineering, Computer Engineering, Information Technology, or a related field.

Responsibilities

• Execute IVR and Contact Center test scripts during System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Document testing results, identify and record defects, and help validate expected and actual system outcomes.
• Participate in defect review meetings and support investigation of issues related to telephony systems and business processes.
• Participate in reporting requirements gathering, report development, and testing activities.
• Contribute to ongoing projects and team initiatives by documenting work, communicating progress, and supporting business process and system documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed