Business/Technical Supp Analyst 2 - Client Services - FT - Day

University of California, Irvine•Orange, CA

1d•Onsite

About The Position

Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations.

Requirements

Willingness and ability to work occasional weekends and evenings
Willing to be on-call support for IT issues
Understanding of DNS, DHCP, WINS, TCP/IP
Directly related experience as a desktop support technician and demonstrated skills at an advanced level
Skill, knowledge, and ability essential to the successful performance of assigned duties
Customer service skills appropriate to the job
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Knowledge of Active Directory and Group Policies
Hands-on hardware troubleshooting experience
Extensive understanding of Microsoft Outlook and PDA support
Extensive knowledge TCP/IP protocols
Excellent written and verbal communication skills in English
Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suite
Ability to problem solve independently on Desktop configurations
Ability to maintain a work pace appropriate to the workload
Ability to establish and effective working relationships across the Health System
Must be able to provide proof of work authorization

Nice To Haves

Net+, A+, MCP, MCSE
Knowledge of University and medical center organizations, policies, procedures and forms
Ability to document resolutions clearly within a ticket system and knowledgebase

Responsibilities

Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
Troubleshooting problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion.
Providing end-user assistance where required.
Delivering the highest level of customer service and support to customers.
Providing occasional on-call/after hours support for all Medical Center locations, including offsite locations.
Liaising with third-party support and PC equipment vendors, if necessary.