Business & Technical Specialist

Duke Energy•Plainfield, IN

6d•Hybrid

About The Position

This is the entry-level position in the Business & Technical Specialist classification series. The Business & Technical Specialist provides business, technology, data, and process support for Contract Management operations. The role serves as a business representative for assigned systems and processes and supports continuous improvement, reporting, automation, and general business operations. The successful candidate will develop working knowledge of Contract Management business processes, system functionality, data structures, reporting tools, and performance metrics. Responsibilities may include data analysis, reporting, process documentation, business case support, cost-benefit analysis, workflow improvement, and technology-enabled solutions. The position is hybrid and may be based at a Power Grid Operations facility in the Midwest, Florida, or the Carolinas where space is available. After onboarding, work is performed remotely and onsite. Hybrid employees must live within a reasonable commute of their designated Duke Energy facility, no more than 50 miles one way, and are expected to report to the assigned facility as directed by their manager, averaging three full workdays per regular workweek. Travel is 5–15%.

Requirements

An associate degree in Statistics, Communications, Mathematics, Business, or another related field; a minimum two-year technical or business degree; or a high school degree and at least two years of work experience.
Strong written and verbal communication skills.
Strong analytical, problem-solving, and organizational skills.
Ability to manage multiple priorities and work effectively with business partners.
Attention to detail and commitment to data and document accuracy.
Ability and willingness to learn new systems, processes, and technologies.
Working knowledge of Microsoft SharePoint, Power BI, Excel, Word, and Adobe Acrobat Pro.
Basic understanding of data analysis, reporting, business processes, or performance metrics.
Understanding of basic project management theories and principles.
Understanding of basic practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations.
Ability to work with individuals from varied socioeconomic, cultural, and ethnic backgrounds.
Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Nice To Haves

Experience in the utility industry.
Familiarity with Power Automate, Power Apps, or other workflow automation tools.
A four-year bachelor's degree in a technical or business-related field.

Responsibilities

Manage SharePoint sites, content, permissions, and access governance.
Develop, maintain, and enhance business scorecards, dashboards, and performance metrics.
Support data management, analysis, reporting, and data quality.
Identify and support workflow and process automation opportunities.
Provide general business and technical support for Transmission and Distribution Contract Management.
Maintain controlled documents, templates, procedures, and revision history.
Support the development, documentation, and implementation of business process improvements.
Assist with special projects, data requests, presentations, and other Contract Management initiatives.
Partner with Contract Managers and business stakeholders to identify opportunities to improve efficiency, consistency, and visibility.