Business/Technical Analyst

Parkland County

1d•Hybrid

About The Position

Reporting to the Manager, Business Applications & Enablement within the Technology & Digital Services department, the Business/Technical Analyst (BTA) supports Parkland County’s business and operational applications and processes. This position provides business and technical analysis and support services essential to the development, implementation, and ongoing delivery and operation of the County’s application and technology investments. The Business/Technical Analyst must understand the detailed features and functions of an application from the user’s perspective and have a functional knowledge of its technical foundation, configuration, and data design while recognizing the importance of alignment with business and operational processes, objectives, and strategies. This position applies proven communication, analytical, and creative problem-solving skills to support, enhance, and optimize applications and business processes throughout the solution delivery life cycle. This position continually engages with business shareholders and technical support resources to ensure the consistent delivery of high-quality, cost-effective, and user-centric applications and business solutions. Additionally, this position actively leads the comprehensive elicitation, analysis, and documentation of business requirements, processes, and priorities. This position focuses on ensuring that the County’s applications, business and user processes, and operations are well-integrated, efficient, and provide measurable value for the County’s shareholders.

Requirements

Post-Secondary Diploma in Computer Science, Business or related technology discipline.
A minimum of five (5) years of related experience in business analysis and application support, including configuration.
Proficiency in Microsoft Office is required.
Analytical ability with strong attention to detail and high level of accuracy is required.
Must possess excellent customer service, troubleshooting for problem resolution, and communication skills.
Must possess the ability to perform complex end to end solution delivery and maintenance.
Ability to primarily work in-person at Parkland County Centre – 53109A HWY 779, Parkland County, AB.
A valid class 5 driver’s license and current, satisfactory driver’s abstract provided upon hire.
A satisfactory Criminal Record Check is required upon hire, excluding candidates under the age of 18 and current Parkland County employees.
Must be legally eligible to work in Canada.

Nice To Haves

Certified Business Analyst Professional (CBAP) or other Business Analyst designation is preferred.
Information Technology Infrastructure Library (ITIL) certification would be considered an asset.
Experience with Microsoft SharePoint and municipal government applications/ software and reporting tools would be considered an asset.
Experience with ERP’s, specifically D365 F&O, Fire Services CAD/RMS, Planning and Development solutions such as CityView, and other recognized municipal software would be considered an asset.
Experience or certification in Microsoft Azure or other cloud platforms and experience or certification in recognized/industry-standard software implementation and life cycle methodologies would be considered an asset.

Responsibilities

Supports Parkland County’s business and operational applications and processes.
Provides business and technical analysis and support services essential to the development, implementation, and ongoing delivery and operation of the County’s application and technology investments.
Understands the detailed features and functions of an application from the user’s perspective and has a functional knowledge of its technical foundation, configuration, and data design.
Recognizes the importance of alignment with business and operational processes, objectives, and strategies.
Applies proven communication, analytical, and creative problem-solving skills to support, enhance, and optimize applications and business processes throughout the solution delivery life cycle.
Continually engages with business shareholders and technical support resources to ensure the consistent delivery of high-quality, cost-effective, and user-centric applications and business solutions.
Actively leads the comprehensive elicitation, analysis, and documentation of business requirements, processes, and priorities.
Focuses on ensuring that the County’s applications, business and user processes, and operations are well-integrated, efficient, and provide measurable value for the County’s shareholders.