Business Tax Manager

State of Oklahoma•Oklahoma City, OK

About The Position

The Business Tax Services Manager supports the Business Tax Services Division by managing several sections. The role includes supervisory responsibilities such as evaluating performance, recommending disciplinary action, supporting employee development, and approving time off. The manager represents the Oklahoma Tax Commission’s position professionally during formal or informal hearings in which taxpayers contest actions taken by the division. The Business Tax Services Division provides services related to business tax reviews and registrations, including sales, cigarette, tobacco, alcohol, and motor fuel taxes. It also reviews and processes tax credits and refunds for various business tax types. The position provides strategic leadership and supervision across multiple sections; ensures compliance with laws, regulations, policies, and financial controls; supports the legislative process by assessing the administrative and fiscal impact of proposed legislation; and promotes customer service, operational efficiency, continuous improvement, and employee development. Duties also include hiring support, workflow and productivity assessments, preparation of reports and presentations, and audits or assessments. Travel is sometimes required. Work is normally performed in an office environment, and telework may be required depending on agency needs. The normal schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with minor flexibility possible.

Requirements

Bachelor’s degree in accounting, finance, business or public administration, or a related field, plus four years of professional experience in auditing, accounting, or a similar field; alternatively, an equivalent combination of education and experience, substituting one year of paraprofessional experience in auditing, accounting, or a similar field for each year of required education.
Knowledge of tax laws, regulations, and deadlines; agency policies and procedures; bookkeeping practices and standards; financial statements, ledgers, journals, and reports; federal and state business tax forms; computer technology related to accounting systems; and supervisory principles and practices.
Skills in critical thinking and problem solving, attention to detail, interpersonal communication, verbal communication, active listening, and computer use.
Ability to establish and maintain effective working relationships, communicate effectively, work independently with limited instruction or supervision, and remain organized.
Possession and maintenance of a valid Oklahoma State Driver’s License.
Reliable transportation and willingness and ability to perform job-related travel.
If telework is required, willingness and ability to work both on-site and remotely, with a secure internet connection and a dedicated telephone or smartphone during scheduled working hours.
Ability to sit and stand for extended periods; operate office equipment; see and read screens and printed material; hear and understand normal speech; communicate clearly; and lift up to 15 pounds, bend, stoop, climb stairs, walk, and reach.
Successful completion of a fingerprint-based background check, reference check, and federal and state tax compliance check as a condition of employment.

Nice To Haves

Completed CPA certification.
Background in business taxes.

Responsibilities

Provide strategic leadership and supervise multiple sections within the Business Tax Services Division, supporting operational efficiency, team alignment, and departmental goals.
Support and align front-line leaders with division goals, and provide them with tools to succeed.
Ensure adherence to applicable laws, regulations, policies, and financial controls, and promote best practices.
Assess the administrative and fiscal impact of proposed legislation and participate in the legislative process.
Provide internal and external customer service, address issues, and maintain stakeholder relationships.
Evaluate processes and implement improvements to optimize workflows, reduce costs, and improve productivity.
Assess team productivity, streamline processes, and implement practices to reduce processing times while maintaining service quality.
Participate in hiring and coordinate with recruiting and human resources to identify candidates and align hiring strategies.
Create and update procedures, training materials, and resources.
Promote collaboration, inclusion, open communication, teamwork, and professional growth.
Support supervisors with work distribution and identify workflow improvements and bottlenecks.
Conduct performance evaluations, provide feedback and development opportunities, and monitor performance metrics and trends.
Prepare reports, presentations, and briefings with data-based insights and recommendations, and present findings to leadership and stakeholders as needed.
Conduct audits and assessments and recommend improvements to policies, processes, and procedures.
Represent the Oklahoma Tax Commission’s position during formal or informal hearings when taxpayers contest division actions.
Perform other duties as assigned.

Benefits

Competitive benefits package for eligible employees.
State-paid benefit allowance to help cover insurance premiums.
Choice of insurance plans without pre-existing-condition exclusions or limitations.
Flexible spending accounts for health care and/or dependent care expenses.
Retirement Savings Plan with a generous match.
15 days of paid vacation and 15 days of sick leave for full-time employees during the first year.
11 paid holidays per year.
Paid maternity leave for eligible employees.
Employee discounts with various companies and vendors.
Longevity bonus for years of service.