BUSINESS SYSTEMS TRAINING SPECIALIST

Hugg & Hall • Little Rock, AR

2d • Hybrid

About The Position

The Business Systems Training Specialist is responsible for designing, implementing, and delivering effective digital systems training programs to enhance the knowledge, skills, and performance of our employees. In this role, you will develop clear, comprehensive, and user-friendly Standard Operating Procedures (SOPs), including written documentation, visual guides, and video tutorials. You will also deliver training sessions, workshops, and one-on-one coaching to support onboarding, upskilling, and performance improvement. The goal is to promote digital fluency and user adoption by simplifying complex systems into practical, accessible learning experiences.

Requirements

• High School Diploma or equivalent.
• Minimum 2-3 years experience in a role involving business software usage, training development, instructional design, technical writing, or systems support (e.g. HRIS, ERP, CRM, LMS, or similar platforms).
• Experience facilitating group or one-on-one system training (in person or virtual) and adjusting approach based on audience needs and feedback.
• Willingness to travel regionally to deliver training sessions.
• Minimum 21 years of age due to travel requirements.

Nice To Haves

• Associates or Bachelor's degree in business, education, information systems, or a related field.
• Strong communication, facilitation, and interpersonal skills.
• Strong proficiency with business software platforms with ability to quickly to learn and adapt to new systems.
• Ability to translate complex technical concepts into clear, concise, and user-friendly instructions.

Responsibilities

• Designing, implementing, and delivering effective digital systems training programs.
• Developing clear, comprehensive, and user-friendly Standard Operating Procedures (SOPs), including written documentation, visual guides, and video tutorials.
• Delivering training sessions, workshops, and one-on-one coaching to support onboarding, upskilling, and performance improvement.
• Promoting digital fluency and user adoption by simplifying complex systems into practical, accessible learning experiences.

Benefits

• Competitive Compensation
• Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
• Generous PTO Plan
• Paid Holidays
• 401k with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED