Business Systems Specialist

Bethune-Cookman University•Daytona Beach, FL

1d•Onsite

About The Position

The Business Systems Specialist serves as a functional and analytical bridge between the university's operational departments and the enterprise technology systems that support institutional work. Situated within the Enterprise Applications & Solutions (EAS) department of the Center for Information Technology (CIT), this position analyzes business processes, gathers and translates user requirements, and supports the ongoing administration, enhancement, and implementation of B-CU's enterprise application portfolio. The role contributes directly to the operational reliability of systems critical to academic and administrative functions, including the student information system (Jenzabar), the learning management system (Canvas), the Human Capital Management System (Paycor), and related platforms. The Business Systems Specialist engages with departments across the institution to identify operational gaps, assess system capabilities and limitations, and surface actionable recommendations to the Director of Enterprise Strategy and Operations. Day-to-day responsibilities include troubleshooting application issues, writing ad hoc queries and reports, developing system and process documentation, and delivering end-user training. The position also participates in project activities related to system upgrades, patch testing, and enhancement cycles, contributing analysis, testing support, and documentation throughout each phase. Periodic collaboration with the Security and Integration Services (SIS) department occurs as needed for projects involving system integrations or cross-departmental workflows. This position operates under the direct supervision of the Director of Enterprise Strategy and Operations and within the authority structure of the Center for Information Technology. The Business Systems Specialist does not implement system changes, configuration updates, or process modifications independently. All recommended changes are submitted through the Director and follow CIO-directed governance and approval protocols.

Requirements

A Bachelor's degree in Computer Science, Information Systems, Business Administration, Management Information Systems, or a closely related field is required.
One to three years of relevant experience in enterprise systems support, business analysis, or a closely related functional area.
Foundational proficiency in SQL is required.
Demonstrated ability to work with data in enterprise application environments.
Strong analytical, written communication, and interpersonal skills are essential.
Demonstrated a collaborative working style and a genuine willingness to learn within a dynamic, resource-conscious institutional environment.

Nice To Haves

Certified Scrum Master (CSM) or equivalent certification in project management, business analysis, or agile methodologies, including PMP, CBAP, or PMI-ACP.
Experience supporting enterprise systems in a higher education context, particularly Jenzabar, Ellucian Banner, PeopleSoft, Workday, or comparable student information or ERP platforms.
Familiarity with Canvas as a learning management system and with Paycor or comparable human capital management platforms.
Experience working in an HBCU environment or demonstrated understanding of the mission, culture, and operational context of minority-serving institutions.
Knowledge of ITIL frameworks or IT service management principles and their application in higher education IT environments.
Demonstrated experience developing end-user training materials or delivering system training to non-technical staff and faculty audiences.
Vendor-specific platform certifications relevant to B-CU's enterprise application portfolio.

Responsibilities

Maintains and monitors assigned enterprise applications to support their reliable operation and alignment with institutional needs.
Provides technical support for assigned enterprise applications, diagnosing issues, resolving known problems within established protocols, and escalating complex matters to the Director or appropriate technical staff.
Reviews and analyzes system documentation, production output, and error logs to identify root causes and formulate recommended corrective actions for Director review.
Coordinates with vendors, application developers, and CIT colleagues to address complex operational and technical problems, facilitating resolution under supervisory direction.
Sets up and maintains user security profiles for assigned applications in accordance with institutional access control standards and under the direction of the Director.
Monitors system performance and operational health, documenting anomalies, recurring issues, and risk indicators for Director awareness and escalation.
Works with administrative and academic departments to understand operational workflows, identify inefficiencies, and translate business needs into structured documentation that supports system review and enhancement consideration.
Conducts structured requirements-gathering sessions with departmental stakeholders and cross-functional teams, documenting current-state processes and identifying improvement opportunities.
Analyzes business and operational mandates, regulatory requirements, and institutional priorities to understand their system implications and translate them into documented functional needs.
Identifies, evaluates, and documents complex or conflicting business process issues, organizing findings into clear summaries for Director review and disposition.
Translates user expectations and stakeholder input into functional specifications that support enhancement, configuration, or customization request submissions.
Prepares alternatives assessments and solution proposals for consideration by the Director and CIT leadership.
Participates in the planning, testing, and documentation phases of system upgrades, new releases, and implementation projects.
Analyzes and tests system upgrades and new releases, reviewing vendor documentation to identify process impacts and integration considerations for EAS and affected departments.
Assists with the development and maintenance of systems documentation and procedures throughout enhancement and upgrade project cycles.
Verifies that new system processes align with regulatory requirements and institutional standards, surfacing compliance concerns to the Director.
Supports configuration and enhancement work for assigned functional modules in coordination with the Director and CIT staff.
Develops and maintains documentation that supports operational continuity, institutional reporting, and knowledge management within EAS and across the departments it serves.
Writes, modifies, and generates ad hoc queries and reports to support operational and decision-making needs, utilizing SQL and platform-native reporting tools available within assigned systems.
Prepares status reports, progress summaries, and problem reports for the Director and departmental users.
Develops and maintains procedural and system documentation, including process maps, workflow narratives, and user reference guides.
Contributes to the documentation of business requirements, system specifications, and project deliverables throughout implementation and enhancement cycles.
Designs and delivers training to support effective, accurate use of enterprise systems by faculty, staff, and students.
Provides technical assistance to end users in updating and maintaining system data, guiding users in correct procedures, data entry practices, and operating parameters for assigned applications.
Designs and develops training materials for assigned systems, including user guides, job aids, quick reference documentation, and instructional resources calibrated to the technical proficiency of the target audience.
Conducts or coordinates training sessions for faculty, staff, and students, adapting delivery approach to audience needs and system context.
Evaluates training programs for effectiveness and identifies recommended adjustments, surfacing improvement opportunities to the Director.
Functions as a collaborative partner between institutional departments and CIT, facilitating communication and shared understanding between technical and non-technical stakeholders under the coordination of the Director.
Serves as a liaison between application developers, vendor representatives, and CIT colleagues for system and production issues, communicating findings and coordinating resolution pathways under Director direction.
Maintains working knowledge of the interrelationships between campus departments and the enterprise systems supporting their operations, informing analysis and requirements work accordingly.
Participates in project team meetings, contributing operational and functional analysis in support of CIT-led initiatives and system projects.
Interfaces with the Security and Integration Services (SIS) department as needed for projects involving system integrations or cross-departmental workflows, in coordination with the Director.