Business Systems Training Specialist

Hugg & Hall•Little Rock, AR

1d•Hybrid

About The Position

The Business Systems Training Specialist is responsible for designing, implementing, and delivering effective digital systems training programs to enhance the knowledge, skills, and performance of our employees. In this role you will develop clear, comprehensive, and user-friendly Standard Operating Procedures (SOPs), including written documentation, visual guides, and video tutorials. You will also deliver training sessions, workshops, and one-on-one coaching to support onboarding, upskilling, and performance improvement. The goal is to promote digital fluency and user adoption by simplifying complex systems into practical, accessible learning experiences.

Requirements

High School Diploma or equivalent.
Minimum 2-3 years experience in a role involving business software usage, training development, instructional design, technical writing, or systems support (e.g. HRIS, ERP, CRM, LMS, or similar platforms).
Experience facilitating group or one-on-one system training (in person or virtual) and adjusting approach based on audience needs and feedback.
Willingness to travel regionally to deliver training sessions.
Minimum 21 years of age due to travel requirements.

Nice To Haves

Associates or Bachelor's degree in business, education, information systems, or a related field.
Strong communication, facilitation, and interpersonal skills.
Strong proficiency with business software platforms with ability to quickly to learn and adapt to new systems.
Ability to translate complex technical concepts into clear, concise, and user-friendly instructions.

Responsibilities

Develop clear, comprehensive, and user-friendly Standard Operating Procedures (SOPs), including written documentation, visual guides, and video tutorials.
Deliver training sessions, workshops, and one-on-one coaching to support onboarding, upskilling, and performance improvement.
Promote digital fluency and user adoption by simplifying complex systems into practical, accessible learning experiences.