Business Systems Support Analyst I

Manatee County Government•Lakewood Ranch, FL

1d•Onsite

About The Position

Provides routine operational and technical support and maintenance for department software applications and business systems not supported by the Information Technology Department. Installs, updates, tunes, and diagnoses internal and third-party software applications. Provides end-user support and training. Employment screenings, as outlined in the Personnel Policy, Rules, and Procedures Manual, will be conducted in compliance with applicable federal and Florida Laws.

Requirements

Bachelor’s degree in business administration, computer science, information technology, or related field.
One (1) or more years of work experience in system administration and support desired.
Valid driver license required with valid Florida driver license required within 30 days of hire.
Able to organize own work and prioritize tasks, deal effectively with competing and changing priorities, and meet deadlines.
Accurate and detail oriented.
Able to resolve routine situations and problems.
General knowledge and understanding of troubleshooting techniques, process automation, and best practice approaches.
Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
Good knowledge and understanding of computer systems and software applications required to perform job duties.
Good verbal and written communication skills and interpersonal skills in order to interact professionally and effectively with staff, management, vendors, and other stakeholders.
Able to explain facts, policies, and practices.
Capable of working with general supervision.

Nice To Haves

Administers all department software applications with emphasis on the Accela Automation Land Use Management system including Accela Automation and Accela GIS.
Assists with analyzing business processes and implementing business process changes.

Responsibilities

Provides routine operational and technical support and maintenance for assigned department’s software applications.
Assists with installing, configuring, and testing system upgrades, vendor defect corrections and changes, new software, and new systems before installation to production environment.
Assists with testing and implementation of databases and tools.
Cleans and standardizes data.
Researches errors and applies corrections.
Provides routine application performance tuning, working closely with business systems support team and application vendors.
Troubleshoots routine system issues and outages.
Researches errors and applies corrections.
Refers escalated issues to more experienced staff.
Monitors process schedulers.
May monitor software systems interfaces to ensure that interfaces exchange data properly.
May participate in evaluations of vendor products.
Manages user security.
Creates user profiles.
Sets access levels and passwords.
Provides application assistance and training to end users.
Assists with analyzing business processes and implementing business process changes.
Creates and distributes routine ad hoc and scheduled reports.
Maintains application, database, and interface documentation, as assigned.
Assists with website administration and support for the Department.
May monitor assignments of hardware, peripherals, and telecommunications equipment.
May assist with annual asset inventory maintenance and verification.
Maintains knowledge and understanding of current best practices, trends, laws, and issues affecting area of expertise.
Upon approval, attends educational events that will increase professional knowledge and be otherwise beneficial to the County.
Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and appliable federal and Florida law.