Senior Business Systems Analyst, Commercial Systems Support

Marathon Petroleum Corporation•Findlay, OH

3d•Onsite

About The Position

The Business Systems Analyst serves as the primary business liaison for end-to-end processes supporting multiple Commercial product lines, including Enterprise Trading & Risk Management (ETRM), Market Pricing & Rates (MPR), Operational Margin (OM), End Product Sales Forecast (EPSF), and Product Availability & Allocations (PAA). This role partners closely with business leaders, subject matter experts, and technology delivery teams to define and validate business and system requirements, develop business cases, identify process improvement opportunities, and support the successful delivery of technology solutions. The Business Systems Analyst is responsible for driving operational excellence by optimizing business processes, resolving complex system issues, and ensuring Commercial applications effectively support evolving business objectives. The successful candidate will be a highly motivated, self-driven professional with strong analytical, interpersonal, and problem-solving skills. They will demonstrate the ability to drive process improvements, support organizational change readiness efforts, and deliver solutions that create value across Marathon Petroleum. This role requires collaboration with a diverse range of business functions and stakeholders throughout the organization, serving as a trusted partner between business teams and technology delivery organizations. The candidate will work closely with Product Owners and Product Teams to troubleshoot issues, identify opportunities for enhancement, and advocate for business needs and priorities. Success in this role requires a strong customer-focused mindset, the ability to build effective relationships, and a commitment to working collaboratively in a team-oriented environment. This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate’s experience and qualifications.

Requirements

Bachelor’s Degree in Information Systems preferred, related field or equivalent experience.
5+ years of relevant experience required
Experience supporting Energy Trading and Risk Management (ETRM) platforms such as RightAngle or similar commercial trading applications preferred.
Experience providing production support, system administration, and continuous improvement for commercial business applications preferred.
Experience partnering with managed service providers and cross-functional technology teams to troubleshoot and resolve complex production issues preferred.
Experience supporting market pricing, sales data, and related commercial business processes preferred.
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
Agile Methodologies – Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project
Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
Business Partner Relations - The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.
Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.
Change Management – The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
Incident Management – Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.
Quality Assurance (QA) – The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.
Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant stakeholders.
Software Development Life Cycle (SDLC) - A process used by the software industry to design, develop and test high quality softwares.
Specifications Development - Understanding the context, stakeholders and requirements or features of a product or application and detailing the specifications around them.

Responsibilities

Provides ongoing administration, operational support, and continuous improvement for Commercial application product lines.
Partners with Application Managed Services (AMS) providers and internal technology teams to resolve complex production issues, drive service improvement initiatives, reduce operational risk, and enhance system reliability and performance.
Leads improvement recommendations and presents effectively to senior and executive management and global teams.
Presents and leads client meetings with the business and development teams.
Communicates with senior leaders for understanding and execution of cross functional complex processes and applications to solve for client requirements.
Provides recommendations for appropriate systems alternatives and/or enhancements to current systems.
Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
Leads and serves as a senior resource on cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Serves as a resource to colleagues, mentors and helps improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
Leads the development, execution, and creation of the cross functional testing strategy communicating with all stakeholders for technology delivery.
Leads the planning, conducting and documenting of user stories, user feedback.
Effectively communicates feedback with senior leaders for technology improvement.