Business Systems Specialist

Flair Airlines Ltd. • Edmonton, AB

5d

About The Position

Join Flair Vacations, where technology, systems, and process improvements support the delivery of exceptional vacation experiences and business growth. Reporting to the Director, Commercial Operations, the Business Systems Specialist is responsible for supporting the development and continuous improvement of business systems, tools, and processes that enhance operational efficiency across the organization. This role works closely with business teams, technology partners, and vendors to ensure system solutions are practical, scalable, and aligned with business needs. The Business Systems Specialist supports enhancements across commercial operations, customer experience, and digital platforms, with a focus on improving system performance, streamlining business processes, and enabling efficient day-to-day operations. Working collaboratively across the business, the role translates operational requirements into effective system and process solutions that support the continued growth of Flair Vacations.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, Management, or a related discipline.
• Minimum of three (3) years of experience as a Business Analyst, Systems Specialist, or in a similar role supporting business systems, operations, or technology functions.
• Demonstrated experience gathering, analyzing, and documenting requirements for complex, cross-functional initiatives.
• Experience working with technical teams and external vendors to support the delivery of system enhancements and process improvements.
• Familiarity with travel industry systems, including TTS / SoftVoyage and inventory management platforms, is required.
• Experience working with booking, inventory, pricing, scheduling, ticketing, or passenger service platforms is required.
• Clear criminal record check and satisfactory employment references.
• Must be legally eligible to work in Canada without restriction.

Nice To Haves

• Experience in the travel, tour operations, airline, or cruise industries is preferred.
• Experience supporting reservation, distribution, and fulfillment systems within real-time, high-availability environments is preferred.
• Strong understanding of business analysis methodologies, tools, and best practices.
• Well-developed analytical and problem-solving skills, with the ability to translate business needs into practical system solutions.
• Effective communication and stakeholder management skills, with the ability to work collaboratively across technical and operational teams.
• Ability to manage multiple priorities and support delivery across a range of initiatives and system enhancements.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in an environment with changing priorities and time-sensitive requirements.

Responsibilities

• Lead structured requirements gathering through interviews, workshops, process walkthroughs, and data analysis with subject matter experts and end users.
• Document business, functional, non-functional, and regulatory requirements using standardized tools and templates.
• Ensure end-to-end traceability of requirements from intake through design, build, testing, and deployment.
• Identify dependencies, constraints, risks, and assumptions early in the delivery lifecycle.
• Support the development of business cases, problem statements, and solution recommendations.
• Act as a key liaison between business stakeholders, Project Managers, technical teams, and third-party vendors throughout the delivery lifecycle.
• Facilitate alignment between business teams, operational stakeholders, and technical delivery partners to support effective solution design and implementation.
• Support backlog refinement, use case development, and acceptance criteria definition in agile or hybrid delivery environments.
• Participate in system, integration, and user acceptance testing (UAT), including validating test scenarios and supporting defect resolution.
• Ensure delivered solutions align with approved requirements, business objectives, and operational needs.
• Monitor and support business systems to ensure they remain functional, effective, and optimized.
• Contribute to initiatives across the end-to-end travel lifecycle, including booking, modifications, cancellations, re-accommodation, ancillary services, and customer communications.
• Ensure vendor-delivered solutions meet Flair Vacations’ requirements, standards, and expectations.
• Work closely with external technology providers, system integrators, and SaaS vendors that support travel and reservation systems.
• Perform other duties as assigned.

Benefits

• Comprehensive Salary
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level