Business Application Systems Specialist

S&ME, Inc.•Raleigh, NC

2d•Hybrid

About The Position

S&ME is looking for a motivated and passionate Business Application Systems Specialist to join our Business Solutions team. This position may sit in any location within our footprint. Are you experienced in supporting engineering, construction, laboratory, or technical business applications? Do you enjoy helping users solve software challenges, delivering training, and improving how teams use technology? S&ME is seeking a Service Line System Specialist to serve as the primary administrator and support resource for our engineering and construction software platforms. This role is ideal for someone with application administration, system, or technical training experience rather than traditional IT infrastructure or software development experience. As a Business Application Systems Specialist, you will serve as the primary contact for internal users seeking assistance with our suite of service line-specific software applications. You'll collaborate with Operations, IT, Business Solutions, and software vendors to troubleshoot issues, deliver training, and optimize tools that support our most critical projects. This role is ideal for someone who enjoys solving complex technical problems, sharing knowledge, and driving continuous improvement in software usage across the organization.

Requirements

Bachelor's degree in computer science, information systems, or a related field or equivalent combination of education and experience
Minimum of 5 years of experience in technical support, training, or software implementation, ideally within geotechnical engineering, construction services, or civil design environments, a plus
Experience with Excel, Microsoft SQL Server, Bentley (Seequent) products (e.g., OpenGround Cloud, gINT), Autodesk Civil 3D, Metafield, KeyLab, XML, and other geotechnical/construction data formats
Strong verbal and written communication skills with the ability to explain complex concepts to diverse audiences; multilingual abilities and a client-focused mindset are a plus
Methodical approach to troubleshooting, with a track record of launching and sustaining collaborative initiatives and delivering user-centered solutions
Comfortable with Windows OS and general technology

Nice To Haves

Scripting knowledge (e.g., PowerShell, Python, VBA, MATLAB)
Certifications (e.g., ITIL, CompTIA)

Responsibilities

Respond to internal inquiries via email, phone, and Teams chat, providing expert-level support for software-related issues ranging from installation errors to advanced modeling challenges.
Work with software vendors to identify innovative solutions, optimize existing tools, and streamline workflows to improve efficiency and reduce costs.
Maintain detailed records of support cases and solutions, and create user-friendly documentation, including FAQs, tutorials, and knowledge base articles.
Deliver remote and on-site training sessions and webinars to educate users on software features, best practices, and workflow integration.
Partner with IT and Business Solutions teams to relay user feedback, report bugs, and recommend enhancements for future software releases.