Business Systems Quality Assurance Analyst

State of Maine • Augusta, ME

3d • $49,275 - $69,139 • Hybrid

About The Position

This is a permanent position based out of the Augusta office with a hybrid remote work schedule option. Statewide and (some) nationwide travel may be required to meet with team members, colleagues, and other partners. This position will indirectly oversee both in-office and remote-working testing resources. Prior knowledge in Unemployment Insurance is preferred but not required. Primary responsibilities include: Work in the analysis and design of quality assurance testing related to business procedures for complex processing operations, their transition to digital processing, and adherence to quality standards. Responsibilities include leading or participating requirements in gathering, coordination of systems testing activities; developing test scripts and testing strategies; recommending business requirements, protocols, and controls; serving as lead for quality assurance testing activities for small projects; assisting with components of medium and large projects; and maintaining business systems to support continuous improvement. Work is performed under limited supervision. This position will provide support for the Unemployment Insurance ReEmployME system. The ReEmployME system is a cloud-based application used in the determination of eligibility of Unemployment Insurance, disbursement of unemployment benefits and determination of employer tax liability, employer unemployment insurance tax rates and employer contributions. The position will report to a Labor Program Specialist and a Business Systems Manager. The work will include interaction with staff and managers from the Office of Information Technology, bureau staff, ReEmployUSA vendor support and development teams. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

• Knowledge of project management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
• Knowledge of scientific methodologies requiring interactive testing approaches.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, methods, and risk assessment.
• Knowledge of data warehouses and user types.
• Knowledge of software development life cycles.
• Knowledge of computerized applications used in accounting systems.
• Ability to develop evaluation and monitoring systems.
• Ability to draft test scripts, document and compare results.
• Ability to participate on or lead a small team.
• Ability to establish and maintain effective working relationships.
• Ability to write technical reports and documents.
• A four (4) year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or related field that demonstrates a thorough knowledge of systems improvement and quality assurance concepts and evaluate electronic system business processes.

Nice To Haves

• Prior knowledge in Unemployment Insurance is preferred but not required.
• Preference may be given to applicants with experience related to testing and the software development life cycle.
• Preference may also be given to applicants demonstrating a solid knowledge of unemployment insurance law, rules, policy and unemployment claims, adjudication and audit processes.

Responsibilities

• Assists in coordinating system and leading testing activities to validate the integrity of the system and document quality control standards are maintained throughout systems and processes and meets business standards and practices. This includes performing system testing.
• Recommends changes to business quality controls, and complex documents to support proper delivery of program services and product deliverables.
• Provides technical advice and consultation to management and professional staff regarding quality assurance standards and associated business practices.
• Confers with vendors and/or IT personnel on system problems to troubleshoot abnormalities and identify solutions.
• Develops draft test scripts and testing strategies to examine electronic system functions and business change management processes to verify compliance with quality assurance standards, to identify and recommend process improvements, and to ensure systems function as designed.
• Performs review of test scripts and documented results drafted by others to provide input and to make recommendations for approval.
• Collects and evaluates pertinent data related to projects to develop reports and recommendations, summarize information, and document change management processes.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary.
• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
• Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree