Business Systems & Project Analyst

Salem Five Bank•Salem, MA

1d•$81,987 - $131,179•Onsite

About The Position

Salem Five is hiring a Business Systems & Project Analyst who must be able to work in the Salem, Massachusetts office. The role supports Commercial Lending by gathering and documenting business requirements, workflows, and system needs; identifying opportunities to improve processes, efficiency, and automation; and supporting Commercial Lending systems, including the Loan Origination System (LOS), CRM, Core Banking platform, and client portal. The analyst serves as a liaison between Commercial Lending and technology partners, supports reporting and analysis for business, audit, and regulatory needs, and contributes to cross-functional projects and system implementations. The position also supports data quality, maintains Commercial Lending SharePoint content, and provides system training and support to employees and clients.

Requirements

Associate's degree or equivalent relevant experience required.
Experience gathering requirements, analyzing business processes and data, supporting system enhancements, and coordinating user acceptance testing.
Strong analytical, critical-thinking, organizational, and problem-solving skills.
Effective written and verbal communication skills and the ability to collaborate across business and technical teams.
Ability to manage multiple priorities independently with strong attention to detail.
Advanced Microsoft Excel skills, including formulas, PivotTables, lookups, data validation, reconciliation, and analysis.
Proficiency with Microsoft 365, including SharePoint, Teams, Word, PowerPoint, and Outlook.
Experience with enterprise systems such as loan origination, CRM, core banking, client portal, or similar platforms.
Experience developing reports, metrics, dashboards, and business analyses.
Experience with requirements documentation, process mapping, testing, troubleshooting, and data-quality controls.

Nice To Haves

Bachelor's degree in business, finance, information systems, analytics, or a related field.
Experience in business analysis, systems support, project delivery, financial services, or commercial lending.
Familiarity with Power BI or comparable data visualization tools.
Familiarity with commercial lending workflows, system integrations, workflow automation, and basic SQL/database concepts.

Responsibilities

Gather and document business requirements, workflows, and system needs, and identify opportunities to improve processes, efficiency, and automation.
Support administration, configuration, testing, implementation, and ongoing enhancement of Commercial Lending systems, including the Loan Origination System (LOS), CRM, Core Banking platform, and client portal.
Serve as a liaison between Commercial Lending and technology partners; troubleshoot system and data issues and coordinate resolution.
Develop and enhance recurring and ad hoc reports, dashboards, metrics, and analyses for business, audit, and regulatory needs.
Analyze operational and financial data to identify trends, risks, exceptions, and opportunities, and translate findings into actionable recommendations.
Coordinate user acceptance testing, document defects, validate results, and support system releases and implementations.
Support data quality through validation, reconciliations, exception monitoring, and appropriate controls.
Represent Commercial Lending on cross-functional projects and independently manage assigned analyses and workstreams.
Maintain Commercial Lending SharePoint content and provide system training and support to employees and clients.