Business Systems Product Manager

BMO•Toronto, ON

3d•CA$75,900 - CA$141,900

About The Position

Acts as the functional Business Systems Product Manager and application owner for MRI Horizon/ProLease, partnering with business stakeholders, technology teams and vendor partners to deliver sustainable system solutions that support property and lease administration, payment operations, and lease accounting. Responsible for product ownership, application administration, vendor management, production support, business process enablement, and continuous improvement within a highly integrated enterprise environment. Serve as the primary application owner responsible for platform administration, configuration, reference data management, business rules, and operational sustainability. Own the MRI Horizon/ProLease platform roadmap, backlog, enhancement portfolio, production support model, and long-term product strategy. Analyze business requirements and translate them into functional designs, configuration changes, and vendor-delivered enhancements. Partner closely with Finance, Operations, Technology, and business stakeholders to identify opportunities to improve processes, controls, reporting, and user experience. Lead solution analysis, impact assessments, testing, release planning, defect resolution, and production support activities. Manage application dependencies, integrations, and data flows across procurement, accounts payable, accounting, reporting, and other enterprise platforms. Troubleshoot system, data, integration, and process issues while coordinating resolution with internal stakeholders and external vendors. Hold vendors accountable for enhancement delivery, solution quality, timelines, issue resolution, and ongoing support commitments. Build and maintain a deep understanding of business processes, system integrations, data structures, reporting requirements, and downstream operational impacts. Monitor platform performance, user adoption, and operational metrics, recommending and implementing continuous improvements. Support system upgrades, regulatory requirements, data governance activities, and enterprise initiatives impacting the platform. Identifies emerging issues and trends to inform decision-making. Influences and negotiates to achieve business objectives. Supports the IT transformation agenda and ensures business & technology needs align. May network with industry contacts to gather and identify competitive insights and best practices. Executes work to deliver timely, accurate, and efficient service. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Broader work or accountabilities may be assigned as needed. Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. Ensures alignment between values and behaviour that fosters diversity and inclusion. Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Experience owning, administering, configuring, enhancing and supporting enterprise business applications.
Experience with ERP, Procure-to-Pay, Finance, Procurement, Real Estate, Lease Management, Property Management, Accounting, or other operational business platforms such as Oracle, SAP, Coupa, Ariba, MRI, etc.
Deep knowledge and technical proficiency gained through extensive education and business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem-solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.

Responsibilities

Acts as the functional Business Systems Product Manager and application owner for MRI Horizon/ProLease
Partnering with business stakeholders, technology teams and vendor partners to deliver sustainable system solutions that support property and lease administration, payment operations, and lease accounting.
Responsible for product ownership, application administration, vendor management, production support, business process enablement, and continuous improvement within a highly integrated enterprise environment.
Serve as the primary application owner responsible for platform administration, configuration, reference data management, business rules, and operational sustainability.
Own the MRI Horizon/ProLease platform roadmap, backlog, enhancement portfolio, production support model, and long-term product strategy.
Analyze business requirements and translate them into functional designs, configuration changes, and vendor-delivered enhancements.
Partner closely with Finance, Operations, Technology, and business stakeholders to identify opportunities to improve processes, controls, reporting, and user experience.
Lead solution analysis, impact assessments, testing, release planning, defect resolution, and production support activities.
Manage application dependencies, integrations, and data flows across procurement, accounts payable, accounting, reporting, and other enterprise platforms.
Troubleshoot system, data, integration, and process issues while coordinating resolution with internal stakeholders and external vendors.
Hold vendors accountable for enhancement delivery, solution quality, timelines, issue resolution, and ongoing support commitments.
Build and maintain a deep understanding of business processes, system integrations, data structures, reporting requirements, and downstream operational impacts.
Monitor platform performance, user adoption, and operational metrics, recommending and implementing continuous improvements.
Support system upgrades, regulatory requirements, data governance activities, and enterprise initiatives impacting the platform.
Identifies emerging issues and trends to inform decision-making.
Influences and negotiates to achieve business objectives.
Supports the IT transformation agenda and ensures business & technology needs align.
May network with industry contacts to gather and identify competitive insights and best practices.
Executes work to deliver timely, accurate, and efficient service.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.