Business Systems & Process Analyst - FHS

Airbus • Miami, FL

16h • Onsite

About The Position

Airbus Commercial Aircraft is looking for a Business Systems & Process Analyst - FHS (Flight Hour Services) to join our Flight Hour Services Team based in Miami, FL. You will be part of the FHS organization which defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units. The Customer Support team provides aircraft operations support throughout the aircraft's operational life. The team coordinates, implements and monitors all services customized to meet the customer’s specific needs, to ensure a positive customer relationship. Our Field Service teams provide technical support so our customers can operate safely and efficiently. Being based at our customers' facilities enables us to have a strong customer relationship and understanding of the airline's technical and operational needs.

Requirements

• Bachelor's Degree or equivalent experience
• Minimum of 2+ years of experience in digital functional support
• Up to 5% Domestic and International Travel involved
• Authorized to work in the US; visa sponsorship available for Airbus internal candidates
• Project Management skills
• Strong organization skills
• Attention to detail
• Strong ability to analyze and solve problems
• Capability to perform end-user trainings
• Confident in facing customer and deliver impactful presentations
• Written and verbal fluency in English
• Computer and software technical proficiency, good knowledge of MS Excel, Google Suite.

Nice To Haves

• Degree/certification in Computer Science/Information Technology
• Experience in Supply Chain/Logistics, Aviation material or fleet management operations would be a plus.
• French or Spanish language proficiency
• Knowledge of ERP software (SAP) and/or MRO systems (AMOS, TRAX, Ultramain, AMASIS, ..) and/or collaborative solutions and CRM (Salesforce)

Responsibilities

• Support and train the FHS operational teams worldwide in the use of Airbus FHS Information Systems for both Component and Fleet Technical Management (FTM).
• Perform data investigations, corrections, root cause analysis and drive corrective and preventive actions.
• Administrate Airbus FHS master data, performing data upload, monitoring interfaces between FHS Information S and external systems (e.g. SAP,..).
• Implement new business processes in the existing tools via dedicated projects and optimize IS solutions for new FHS contracts with Customers or new industrial setups.
• Design and create ad hoc reports on FHS Business Intelligence and reporting Tools including Skywise tools.
• Maintain up-to-date User Guides, FAQ, Knowledge management databases.
• Train end users on common and on specific functions (e.g. Customer Order Desk, Repair, Warehouse, Technical recorders, Planners, Customers..).
• Contribute to the IS set-up preparation for Entry Into Service (EIS) of new FHS deals in line with Quality standards and Airworthiness regulations and interacting with Customers specialists and Airbus stakeholders.
• Contribute to the deployment of new IS Solutions.
• Acting as a key player in project management, change management and process improvement for local operations in AMERICA Region and for supporting global initiatives.
• Support identification of local business improvement potentials (methods/tools).
• Perform mapping of the current processes, lead the multi-function team discussion on to-be process definition, and further manage as improvement projects until closure.
• Collect and channel local digital needs.
• Coordinate with internal partners to define ways & resources (including manpower, budget and priority) to address local digital needs / improvement initiatives and get necessary support from the organization to deliver the solution.
• Support local data governance related duties.
• Facilitate with local IT representatives the resolution of General IT related issues (IT network, IT workplace environment, ..).
• Act as a Project Manager to drive the implementation of FHS improvements projects in the area of Processes, Methods and Tools affecting either the local FHS AMERICA region (e.g. supporting warehouse expansion in North America; expending/enhancing system interfaces with FHS customers) or more globally the entire FHS business (e.g. FHS Process improvement).
• In this role the jobholder will interact with the global FHS community worldwide as well as local and central supporting functions (e.g. Airbus IM, Customer Services Digital team) and external partners (Suppliers and Customers).
• Other duties as assigned by the management.

Benefits

• Competitive base salary
• incentive compensation which may include profit sharing schemes
• retirement savings plan
• Employee Stock Ownership Plan (“ESOP”)
• Paid time off including personal time
• holidays
• generous paid parental leave program
• Comprehensive insurance coverage including medical (traditional and high-deductible health plans)
• prescription
• dental
• vision
• life
• disability
• Employee Assistance Plan (“EAP”)
• other supplemental benefit coverages
• Upskilling and development opportunities through our global Leadership University
• unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
• opportunity to participate in accelerated development programmes
• national and international mobility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees