Business Systems Manager

Pop! Promos • Philadelphia, PA

3d • Hybrid

About The Position

This is a hands-on role, not a delegate-and-track-it one. You'll set the direction for our systems, but you'll also be the one in the CRM fixing the configuration, in the spreadsheet building the report, and on the call troubleshooting the network issue yourself. If you'd rather architect a plan and hand off execution, this isn't that job. This role's real center of gravity is cross-functional. Expect regular, close collaboration with Sales, Marketing, Client Success, and Finance leadership, plus daily contact with employees across the company who need systems support. You're as comfortable in a budget conversation with a department head as you are heads-down in a SQL query. The key systems you’ll work in are: Sugar CRM and SugarAI, SQL databases and reporting tools, HubSpot, Google Workspace (G-Suite), plus Slack, Asana, Dropbox, and Bitdefender.

Requirements

• About 5 years of experience in business systems administration, CRM administration, IT operations, or business operations.
• Hands-on experience administering a CRM platform, writing SQL queries, and managing SaaS vendor relationships.
• A knack for being the person who can talk systems with IT and strategy with a department head, in the same afternoon.
• A bias for doing the work yourself over delegating or ticketing it out, with a genuine interest in building good process and reporting along the way.
• You're based in or near Philadelphia and are comfortable with a hybrid in-office schedule.

Responsibilities

• Be the go-to owner for our CRM system: configure it yourself, keep it documented, and be the first call when something breaks.
• Manage the software and vendor relationships that keep the business moving: licensing, renewals, and hands-on day-to-day administration for the tools our teams use.
• Own our hardware lifecycle end to end, from setting up a new hire's laptop yourself to keeping our network and phone systems running smoothly.
• Build and run a real IT support process so employees have a clear, simple way to get tech help, and be the one who actually resolves the ticket.
• Lead and execute systems projects that improve how the company runs, from a cloud storage migration to rebuilding how we track and report on sales performance.
• Partner with teams across the company, sales, marketing, client success, and finance, to keep our data clean and our reporting trustworthy, writing the queries and building the reports yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed