Business Systems Manager

Monterey Peninsula College • Monterey, CA

3d • Onsite

About The Position

Monterey Peninsula Community College District is committed to educational equity for all students. When you join our team at Monterey Peninsula College, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, classified staff, administration, students, and community partners. Monterey Peninsula College is designated as a Hispanic Serving Institution (HSI) and is an affiliate of the statewide Umoja Community of California Community Colleges. Monterey Peninsula College has a diverse student population that is a reflection of the communities it serves. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, orientations, and intersections of these identities, and others not yet identified. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual dedicated to collaborating with faculty, classified staff, administration, students, and community partners who are also committed to closing equity gaps. An equity-minded individual is a person who already does or has demonstrated the desire to: Hold ourselves accountable as educators for closing equity gaps and engaging in equitable practices; Reframe inequities as a problem of practice and view the elimination of inequities as an individual and collective responsibility; Implement positive race-consciousness and embrace human difference; Reflect on institutional and teaching practices and make them more culturally responsive; and Collaborate with colleagues on equity-related initiatives. Monterey Peninsula College seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational and career goals. All departments value collaboration across disciplines to create inclusive, integrated, and interdisciplinary learning experiences.

Under general direction plans, organizes, directs and coordinates functional systems management and project delivery for the institution’s Enterprise Resource Planning (ERP) system and integrated application portfolio. Oversees the operational lifecycle of ERP modules and related systems modules including patch management, and system change coordination; facilitates functional configuration, user acceptance testing, and cross departmental readiness for both Banner module updates and integrated third-party systems; serves as the primary change management champion for the enterprise applications portfolio, building adoption and facilitating training coordination across the institution; directly supervises Systems Analysts within the Enterprise Applications Team; and performs related duties as assigned.

The Business Systems Manager focuses specifically on the functional layer of enterprise systems — ensuring that operational departments are prepared for and engaged in system changes, that vendor relationships and issue queues are actively managed, and that the institution’s enterprise application portfolio advances through coordinated, well supported change processes. The incumbent operates at the intersection of IT and institutional operations, directing the work of Enterprise Systems Analysts and serving as the primary point of coordination between the Enterprise Systems team and functional department stakeholders.

Requirements

• Graduation from an accredited four-year college or university with a bachelor’s degree in information systems, business administration, public administration, or a related field; and at least three years of progressively responsible experience in functional ERP coordination, enterprise systems project management, or business systems analysis in a higher education or public sector environment, including at least one year of lead or supervisory experience; or an equivalent combination of training and experience.
• Functional operations and configuration of enterprise ERP systems, particularly Ellucian Banner or comparable higher education SIS/ERP platforms.
• Project management methods, tools, and techniques including scope management, stakeholder communication, risk tracking, and change control.
• Patch management processes and vendor support lifecycle management for enterprise software systems.
• Business process analysis and documentation methods.
• Principles and practices of change management and organizational adoption of technology.
• Federal and state regulations applicable to higher education functional operations, including FERPA, GLBA, Title IV Financial Aid requirements, and applicable CCCCO directives.
• Higher education organizational structures, governance models, and participatory decision-making processes.
• Principles of employee supervision, performance management, and professional development.
• Collaboration and project tracking platforms and tools.
• Principles and practices of sound business communication including technical documentation and report writing.
• Board Policies, Administrative Procedures, Human Resources policies and procedures, Equal Employment Opportunity, and collective bargaining agreements.
• Safety policies and safe work practices applicable to the work being performed.
• Demonstrated understanding of, sensitivity to, and appreciation for the diverse academic, socioeconomic, cultural, disability, gender identity, and ethnic backgrounds of community college students and staff.
• Negotiate expectations, facilitate open communication and mediate disputes among internal and external stakeholders.
• Communicate effectively, make presentations, present reports, plans and recommendations clearly, logically and persuasively to diverse audiences.
• Be responsible and accountable for meeting project schedules.
• Understand, interpret and apply policies and procedures, regulations, government and state code, and other applicable laws.
• Perform research and business and functional analyses and reach sound conclusions regarding functional departments’ and Districtwide needs and requirements.
• Keep technical skills current to meet continuing production support and new implementation needs.
• Operate a variety of computer software applications, standard office software suites and peripheral equipment.

Nice To Haves

• Project Management Professional (PMP), CAPM, or project management.
• Direct functional experience with higher education software providers such as Ellucian, PeopleSoft, Jenzabar (etc) in one or more module areas including Financial Aid, Finance, Human Resources, or Student Services.
• Experience in a California Community College environment, including familiarity with CCCCO reporting requirements and MIS data standards.

Responsibilities

• Coordinates the ERP and patch management lifecycle; works with the Manager, Enterprise Systems and IT engineering staff to plan and schedule patch releases; ensures functional departments are informed of upcoming changes, prepared for required configuration reviews, and engaged in pre- and post-patch validation activities.
• Manages the institution’s vendor support ticket portfolios; ensures that tickets submitted are complete, accurately documented, and reflect current functional requirements; tracks open tickets through to resolution and coordinates with functional departments to ensure timely responses when additional information or delivers solutions for implementation.
• Monitors release notes, product advisories, and support communications; communicates relevant updates to functional stakeholders and coordinates readiness activities in advance of system changes.
• Coordinates with engineering staff on the technical execution of patches and system updates; serves as the functional liaison ensuring that engineering timelines and functional readiness activities are aligned.
• Plans, coordinates, and facilitates functional delivery for ERP system projects including module updates, annual regulatory and compliance changes, and integrated third-party system implementations.
• Works with functional department leads and subject matter experts to define functional requirements, validate configuration approaches, and confirm that proposed system changes meet operational needs; directs Enterprise Systems Analysts in requirements gathering, business process analysis, and functional documentation activities.
• Develops and Coordinates user acceptance testing (UAT) activities across functional departments; works with functional owners to establish testing schedules, define acceptance criteria, and ensure full participation; tracks test completion and communicates status to the IT leadership and project stakeholders.
• Develops and maintains project plans, milestone schedules, and stakeholder responsibility matrices for functional project activities; monitors progress, identifies risks, and communicates status updates to IT leadership and institutional stakeholders.
• Facilitates cross-departmental project meetings; drives meetings to decisions, documents outcomes and action items, and tracks completion of functional commitments across participating departments.
• Tracks applicable regulatory and compliance requirements from the California Community College Chancellor’s Office (CCCCO), federal agencies, and other governing bodies affecting Banner modules and integrated systems; initiates functional project planning activities in advance of compliance deadlines.
• Serves as the change management resource for the enterprise applications portfolio; builds and maintains relationships with functional department staff and leadership to support awareness, understanding, and adoption of system changes across the institution.
• Coordinates training for enterprise system changes; works with functional departments to plan training logistics, communications, and scheduling; ensures training activities are inclusive, accessible, and appropriately timed relative to system change implementation.
• Develops and distributes project updates, change communications, and system readiness information to functional stakeholders; maintains documentation of business process changes, configuration decisions, and implementation outcomes.
• Participates in participatory governance committees and processes and relevant technology planning bodies; represents the IT team in cross-functional institutional initiatives as assigned.
• Keeps current on trends, best practices, and regulatory developments in higher education enterprise systems; maintains and develops functional knowledge of ERP modules and the broader enterprise application portfolio.
• Directly supervises Enterprise Systems Analysts; provides day-to-day direction, assigns and prioritizes work in alignment with project and operational needs, conducts performance evaluations, and supports professional development.
• Coordinates Enterprise Systems Analyst assignments across patch management, functional project delivery, compliance work, and operational support activities in alignment with team capacity and institutional priorities.
• Assists in developing and implementing IT policies, procedures, and standards related to functional systems management and enterprise application operations.
• Demonstrates an understanding of, sensitivity to, and appreciation for the diverse academic, socioeconomic, cultural, disability, gender identity, religious, sexual orientation, and ethnic backgrounds of students and staff attending or working on a community college campus.
• Performs related duties as assigned.

Benefits

• health, dental, vision, life insurance, employee assistance program (EAP), and long-term disability
• sick leave
• contributes to the CalSTRS or CalPERS retirement plan
• Participation in tax-deferred plans is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager