Business Systems Manager

Piedmont Service Group • Raleigh, NC

1d • Hybrid

About The Position

The Business Systems Manager owns the practical use, governance, and continuous improvement of Piedmont Service Group’s core business systems. This role connects Leadership, Service Operations, Project Operations, Purchasing, Inventory, Accounting, IT, vendors, and branch users to solve business problems through better processes, reporting, training, and system configuration. The right candidate understands the business first, uses technology second, and can translate day-to-day issues into scalable systems and practical process solutions. Piedmont Service Group is the primary operating focus and priority for this role. Because certain platforms are shared, the role also supports Carolina Chillers, Gentry, and ATFT where needed to maintain system uptime, routine user support, and business continuity. Requests for major enhancements, new workflows, custom reporting, integrations, or other non-routine improvements for those business units must be routed through the Chief Financial Officer for prioritization and approval. This is not intended to be a pure accounting role; however, the role must have enough accounting and job-costing fluency to support clean handoffs between operations, accounting, and IT. The position should be comfortable with AP/AR impacts, service billing, purchasing, inventory, project accounting flow, data integrity, and reporting needs. The role requires a hands-on leader who trains and coaches users, solves root causes, and takes ownership of outcomes. This person should be able to teach people how to prevent repeated issues. The role leads the Business Systems function, managing the Business Systems Lead and Business Systems Specialist roles.

Requirements

• Understand service operations, construction/project workflows, purchasing, inventory, customer service, accounting handoffs, and branch operations.
• Comfortable with SQL concepts, reporting, integrations, ERP configuration, data quality, and troubleshooting.
• Clear, patient, and diplomatic communication skills.
• Ability to explain system issues to non-technical users, coach people through better use of the system, and influence people without direct authority.
• Uses judgment, takes ownership, follows through, and does not default to the next level of management to make decisions.
• Ability to scope work, organize tasks, keep stakeholders aligned, and drive projects to completion.
• Ability to train users effectively, manage resistance, and help teams move from old processes to better ones.
• Bachelor's degree in information systems, Business Administration, Accounting, Operations, or related field preferred; equivalent experience will be considered.
• 7+ years of business systems, ERP, operations support, reporting, accounting systems, or related experience preferred.
• Prior leadership, supervisory, coaching, or project ownership experience preferred.
• Experience with WennSoft/Great Plains, SmartConnect, Power BI, SQL reporting, field service software, document management, or ERP implementations strongly preferred.

Nice To Haves

• Lead with positivity.

Responsibilities

• Manage and improve Piedmont Service Group’s ERP, field service, document management, reporting, integration, and mobile systems to support business operations, improve service delivery to our customers, and equip technicians and staff with the tools they need to work efficiently.
• Ensure systems are reliable, well-governed, and aligned with business needs.
• Identify, triage, and work toward resolution for system issues with urgency and ownership, including collaboration with in-house IT, MSPs, cloud hosting platforms, and vendors as needed to get systems back online.
• Support for Carolina Chillers, Gentry, and ATFT is included where those entities rely on shared platforms, but Piedmont Service Group priorities take precedence.
• Evaluate recurring issues, identify root causes, and redesign workflows before defaulting to one-off fixes.
• Standardize processes across Piedmont branches and help users understand why the process matters.
• Partner with Accounting, Service, Projects, Purchasing, Inventory, Customer Service, and IT to ensure Piedmont systems support accurate billing, job costing, purchasing, inventory movement, reporting, and month-end processes.
• Support SQL-based reporting, Power BI dashboards, KPI development, data validation, and troubleshooting.
• Turn system data into usable business information for Piedmont managers and executives.
• Lead Piedmont system upgrades, integrations, implementations, workflow changes, testing, training, rollout, and post-implementation follow-up while minimizing negative business impact.
• Keep projects moving, make practical decisions within the role scope, and escalate risks early when needed.
• Create clear documentation using company standards (and/or create a company standard), train end users, and help Piedmont branches use systems consistently.
• Coach users through the problem and the fix, so the same issue is less likely to be repeated.
• Serve as a practical liaison with software vendors and consultants supporting Piedmont and shared core systems.
• Define requirements, manage follow-up items, challenge vague answers, and hold vendors accountable for results.
• Lead, coach, and prioritize the work of Business Systems staff, including daily support and longer-term initiatives.

Benefits

• Periodic Piedmont branch travel will be required for training, implementation, process review, and operational support.
• Occasional travel or remote support for Carolina Chillers, Gentry, and ATFT may be required when tied to shared-system continuity or CFO-approved priorities.
• This is primarily an office/business systems role; occasional light lifting or movement of equipment may be required as part of normal business support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree