Business Systems Manager
About The Position
The Business Systems Manager is a digitally fluent member of the business, responsible for data systems- predominately CRM and BI. This will include managing these systems, defining how they can be best utilized by the business, identifying and implementing improvements and obtaining and transforming complex datasets into actionable insights that drive strategic decision-making. This role requires a proactive professional capable of navigating diverse data sources while maintaining rigorous data governance and accuracy. This hands on operating Manager will be a critical link between technical data teams and business stakeholders, ensuring cross-functional collaboration to optimize reporting, automate workflows, and enhance data-driven performance and growth across the organization.
Requirements
- Degree educated; ideally in Information Systems, Computer Science, Business Technology, or a similar related discipline, with 10+ years of business systems experience
- Strong hands-on experience with Microsoft Dynamics 365 CRM administration, configuration, and development and/or Business intelligence administration, configuration, and development; preferably both
- Experience developing customizations using Power Platform, Power Apps, Power Automate, Dataverse, plugins, workflows, and integrations
- Proficiency in coding and scripting for business applications, - C#, JavaScript, SQL, XML, Power Platform etc. and API integrations
- Strong understanding of business process analysis, requirements gathering, and solution design
- Advanced Excel skills
- High-level organizational skills with the ability to manage multiple data projects simultaneously, for multiple stakeholders
- Self-starting approach with a drive to learn new tools, technologies, and methodologies
- Confident communication style. Essential: ability to present complex data to non-technical stakeholders
- Ability to thrive under pressure and manage competing priorities
- Strong analytical thinking
- Excellent spoken and written English.
Responsibilities
- Design, configure, develop, and maintain D365 CRM solutions, workflows, customizations, integrations, and automations according to business needs
- Manage the organization's Business Intelligence environment, including dashboards, reporting frameworks, and data visualization solutions
- Oversee data flows across systems, ensuring consistency, accuracy, and alignment with professional standards / Ensure data integrity by identifying and resolving discrepancies within datasets and reporting outputs
- Partner with IT teams, and others, to ensure reliable data pipelines and infrastructure
- Identify opportunities to automate reporting processes and improve efficiency
- Support the development and maintenance of data models and semantic layers
- Manage the full lifecycle of systems and data analysis from requirement gathering to dashboard delivery and ongoing optimization
- Collaborate with business stakeholders to define KPIs and translate them into scalable reporting solutions
- Analyze trends, patterns, and anomalies to provide actionable insights that support business performance
- Deliver real-time or near real-time reporting solutions where required
- Provide ad hoc analysis to support strategic and operational decision-making
Benefits
- paid flexible time off
- health, dental and vision coverage
- paid sick leave
- paid parental leave
- 401(k) plan with company match
- short-term and long term disability coverage
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
