BHD Business Systems Manager

Multnomah County • Portland, OR

1d • Remote

About The Position

The Behavioral Health Division (BHD) is seeking an impact-driven leader to serve as our Business Systems Manager. This isn't just a technical role—it is a mission-critical leadership position that ensures our data systems are as resilient and diverse as the communities we serve. The BHD Business Systems Manager reports to the Quality Manager and is responsible for day-to-day execution of business systems delivery. The position functions as the Business and Technical Data Steward for Behavioral Health Division, working with programs to understand their business needs and contribute to data-driven strategy development. The position manages a team of business intelligence staff to ensure thoughtful, robust and quality electronic health record and reporting solutions are created and supported for the Behavioral Health Division. Creates a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community.

Requirements

• Equivalent to a bachelor's degree and three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position. (Equivalency 7-10 years of qualifying training and/or experience)
• Must have at least two (2) years of supervisory/management experience
• This position requires a background investigation, which may include being fingerprinted

Nice To Haves

• Leads with race through actions and advocacy with internal programs, with community partners and across departments throughout the county
• Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context
• Respect and appreciation for ethnic and cultural diversity
• Knowledge of challenges and barriers faced by those with Severe and Persistent Mental Illness (SPMI)
• Ability to collaborate and build relationships to achieve positive work outcomes
• Ability to maintain a safe and healthful workplace
• High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner

Responsibilities

• Evolv and Reporting Leadership Oversight of team leads, who directly lead the Evolv and Reporting teams
• Lead team of business intelligence workers and project teams to ensure thoughtful, robust and quality solutions are created and supported; project teams will mostly be Health Department employees but may include staff from other county departments or partner agencies, as needed or for consultation
• Mentor a dynamic and high functioning, effective team with demonstrated leadership abilities in the areas of electronic health records, reporting and utilization of data warehouses and data marts created and managed by IT
• Evolv vendor relations; work with IT Senior Business Analyst to manage vendors and ensure compliance with service level agreements
• Manage teamwork assignment and resource leveling across multiple projects and tasks
• Provide direction, leadership, suggestions for team member development and improvement, performance evaluations and as needed - corrective action
• Engage in and promote team training activities, research and study time for general skill improvement
• May provide leadership to other Quality Management units as needed
• Work with Behavioral Health programs to understand their business needs and contribute to data-driven strategy development
• Function as Business and Technical Data Steward for BH
• Provide expert guidance and represent the division, department and County in internal and external work groups and committees to present information, partnership opportunities, and public information purposes
• Design, promote best practices, industry standards, and provide insight on business trends and technologies, following supported best practices and processes established with Information Technology teams
• Establish and maintain collaboration with department and county IT, finance, budget, grants and related areas to evaluate and improve the systems needed to integrate financial needs within a BI environment in healthcare
• Facilitate business systems related processes around data quality, data definitions, business rules maintenance, data governance or others as needed, following supported best practices and processes established with Information Technology teams
• Participate in establishing, and documenting business systems development processes and procedures
• Understand and leverage existing business system capabilities and various resources to solve complex problems
• Manage and develop the processes and systems to document detailed business needs for business systems projects and tasks including Evolv development, reports, visualizations, data models, data extracts/loads, and business rules.
• Work with internal and external partners to translate requirements into technical specifications
• Direct, organize and lead business systems projects in the implementation and use of various analytics tools, vendors, systems and platforms
• Manage directly and through work groups functions and processes to challenge, innovate, lead and drive projects to closure
• Develop project plans with appropriate tasks, resources, milestones, budget and timelines; defining project assignment scope
• Document, communicate and track issues and risks, and appropriate strategies for mitigation
• Throughout the project life cycle, define and conduct phase reviews interfacing with other Behavioral Health leaders, IT and vendors

Benefits

• employer-funded retirement savings
• health and dental insurance at very low cost to full-time employees and their dependents
• paid parental leave
• wellness programs
• a focus on work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager