Business Systems Manager

Charter Schools USA • Fort Lauderdale, FL

3d • Onsite

About The Position

The Business Systems Manager oversees the strategy, implementation, optimization, and continuous improvement of business systems across Red Apple Services, ABC Mechanical, and Good Hearts Gear. This role partners with leadership to automate workflows, improve reporting, strengthen data integrity, and ensure technology supports long-term growth.

Requirements

• Minimum of 3-5 years of relevant experience required.
• Experience administering enterprise business systems and leading cross-functional projects.
• Strong analytical, documentation, communication, and project management skills.
• Ability to manage multiple priorities while driving organizational change.

Nice To Haves

• Possible travel required to off-site locations including overnight trips.

Responsibilities

• Own and administer SafetyCulture, Service Titan, Freshservice, and future enterprise platforms.
• Lead software implementations, integrations, testing, and change management.
• Develop SOPs, workflows, documentation, and employee training.
• Build executive dashboards, KPIs, and operational reporting.
• Partner with Operations, Finance, HR, Sales, and Executive Leadership to streamline processes.
• Manage system permissions, vendors, licensing, and platform security.
• Oversee development and ongoing management of the Red Apple Services website and digital assets.
• Design and maintain Freshservice service catalogs, automations, forms, and knowledge articles.
• Champion data governance, reporting accuracy, and continuous improvement initiatives.
• Research and recommend technologies that improve scalability and operational excellence.
• Follow federal and state laws, as well as established company policies.

Benefits

• Salary and benefits shall be paid consistent with RAS salary and benefit policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level