Business Systems Manager, Revenue Systems

Healthy Back Institute•Dallas, TX

3d•$90,000 - $115,000•Remote

About The Position

Here at the Healthy Back Institute, we are on a mission to transform the way people think about and treat pain. Since 2003, we have helped millions of people around the world reclaim their freedom from pain and start loving life again. Everything that happens at the Healthy Back Institute is rooted in our core values: Freedom, Love, Team, Growth, Excellence, and Courage As we transition from a legacy custom tech stack to a modern, scalable system centered on UltraCart, we are hiring a Business Systems Manager, Revenue Systems to take full ownership of the systems that power our business. This is not a traditional system administration role. As our Business Systems Manager, you will own and operate HBI’s revenue and business systems end-to-end, ensuring that marketing, commerce, fulfillment, and customer experience run cleanly, without dependency on engineering. You will act as the primary business-facing systems owner, responsible for execution inside platforms, system reliability, and enabling teams to move quickly without technical bottlenecks. This role exists to solve: No single owner of systems end-to-end Execution delays due to engineering dependency Data inconsistencies and unclear reporting definitions Slow deployment of funnels, offers, and system changes This is a full-time, exempt, individual contributor role reporting to the COO.

Requirements

5+ years in systems, technical operations, or revenue systems roles
Experience owning or operating end-to-end commerce systems, including:
Front-end funnels / offers
Checkout and transaction flows
Payment gateways and subscriptions (required)
Proven experience working with vendor-managed systems and integrations
Proven ability to:
Configure and execute directly inside systems (not just manage vendors)
Troubleshoot system issues at the root level (data flows, logs, integrations)
Maintain system stability across order → payment → fulfillment lifecycle
Document workflows, dependencies, and system architecture

Nice To Haves

Technical or development background (ability to navigate logs, integrations, APIs, or data structures)
Experience supporting or defining business intelligence / reporting systems
Familiarity with data modeling, reporting logic, or dashboard tools
Ability to read and interpret system logs, data structures, or integration flows to diagnose issues and support system design

Responsibilities

System Ownership & Reliability
Own configuration, setup, and ongoing health of all core revenue systems
Ensure orders, payments, subscriptions, and fulfillment run cleanly without manual intervention
Identify and resolve system issues quickly to prevent revenue disruption
Execution Inside Systems
Build and configure:
Products, offers, subscriptions
Funnels, upsells, workflows
Enable Marketing and Customer Success teams to execute without engineering dependency
Integration & Data Flow
Maintain connections across:
Marketing → commerce → fulfillment → customer success
Identify and resolve:
Broken integrations
Data inconsistencies
Workflow gaps
System Ownership & Vendor Representation
Serve as the primary business representative to all system vendors and platforms (e.g., UltraCart, Klaviyo, ShipMonk)
Own how HBI leverages each system. Not just usage, but outcomes and performance
Translate business needs into clear system requirements and configurations
Drive vendors and external partners toward resolution, improvements, and execution
Validate system outputs, data accuracy, and implementation quality
Ensure HBI (not vendors) maintains control and understanding of system behavior
Vendor & Platform Ownership
Own relationships with all system vendors and platforms
Act as the accountable owner of system performance and outcomes
Drive issue resolution, escalations, and improvements with urgency
Ensure vendors execute against clearly defined business requirements
Prevent vendor dependency by maintaining internal system knowledge and control
Reporting & Data Foundations
Partner with the business to define:
Key metrics
Data definitions
Reporting requirements
Support the creation of standardized reporting frameworks
Interface with BI or technical resources for dashboard development
Documentation & Process
Document all systems, workflows, and dependencies
Create repeatable processes that reduce risk and reliance on individuals
Establish clear system ownership and accountability