Revenue Cycle Systems Manager

UnitedHealth Group•Everett, WA

2d•$91,700 - $163,700•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Requirements

Certificate/License: Minimum of one EPIC Certification required in the following applications-Resolute Professional Billing/Claims, Tapestry
4+ years of experience in health care organizations and clinic flow and standards
4+ years of experience working with EMRs
4+ years of experience working with all levels of staff to determine clinic needs and best practices
2+ years of progressive management experience
Intermediate proficiency with Microsoft office products
Ability to occasionally travel, per business need (likely 1-2 times per year)
Ability to work standard daytime hours within CST or PST
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Candidates are required to pass a drug test before beginning employment.

Nice To Haves

Knowledge of system implementations
Minimum of three to five years healthcare experience
Three to five years working with clinical systems
Minimum of two full life-cycle implementations
Clinical background for front-end roles
Technical experience for back end roles
Proficiency with all Microsoft products
Minimum of two full life-cycle implementations
Clinical background for front-end roles
Technical experience for back end roles
Must be courteous, responsive, timely, respectful, thorough and detail oriented
Possesses excellent oral and written communication and problem-solving skills
Has good time management skills and a demonstrated ability to prioritize tasks
Has good time management skills and a demonstrated ability to prioritize tasks
Ability to keep professional demeanor in stressful circumstances
Ability to work independently and in team environments

Responsibilities

Lead and maintain core Epic system build, including ongoing configuration, enhancements, and optimization
Define, document, and validate system design requirements in collaboration with clinical and operational stakeholders
Analyze and document current-state workflows and translate them into future-state system design
Partner with end users across all levels to evaluate system needs and recommend improvements
Participate in and support system upgrades, special updates, and enhancement initiatives
Track and prioritize system enhancement requests, ensuring alignment with organizational goals
Collaborate with Epic technical staff and implementers to troubleshoot and resolve system issues
Perform system maintenance activities such as imports, configuration updates, and basic reporting
Ensure system build complies with organizational (Optum) policies, standards, and governance
Maintain Epic certification(s) and continuously expand application knowledge
Translate complex data and operational needs into actionable business and system requirements
Evaluate information from multiple sources to distinguish business needs from user requests and optimize scope, benefits, and risks
Adhere to Epic and organizational change control processes and standards
Develop, execute, and maintain comprehensive testing plans and test scripts
Coordinate and support unit, integrated, and user acceptance testing activities
Ensure timely and effective communication of system changes to impacted users and teams
Contribute to development and refinement of policies and procedures related to Epic system use
Partner with training teams to support rollout of new functionality and system updates
Provide training and guidance to end users, both individually and in group settings
Participate in clinic and operational meetings to promote effective use of the Epic system
Develop and maintain user-facing documentation, FAQs, and best practices
Provide high-quality customer support for end users, including troubleshooting and issue resolution
Document system issues, root causes, and resolutions to support knowledge sharing
Maintain and update support documentation, including FAQs and standard work
Meet or exceed established customer service and response standards
Manage and/or support projects involving Epic system enhancements and new functionality
Define project scope, key milestones, deliverables, and dependencies
Prioritize work effectively and proactively communicate risks, barriers, and mitigation strategies
Partner with project managers and stakeholders to ensure alignment with timelines and objectives
Facilitate meetings, workgroups, and stakeholder discussions; track and execute follow-up actions
Identify system interfaces, dependencies, constraints, and quality considerations
Support planning, coordination, and execution of testing and production deployments
Develop and deliver clear, concise project presentations and status updates
Participate in cross-functional initiatives and special projects as assigned
Mentor and provide guidance to associate and intermediate analysts
Support recruitment, onboarding, and development of team members
Promote a collaborative team environment and knowledge sharing across the team
Identify opportunities for process improvement and lead initiatives to enhance efficiency and system effectiveness
Communicate change strategies and support adoption across stakeholders
Demonstrate professionalism, accountability, and respect in all interactions
Collaborate effectively with team members, leadership, providers, and staff
Apply Lean principles to improve workflows, reduce waste, and enhance customer satisfaction
Follow written and verbal instructions while also working independently
Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards
Complete required compliance and regulatory training
Participate in required job-related and regulatory training programs (e.g., OSHA, L&I)
Maintain regular, reliable attendance