Business Systems Lead

Syngenta Group

2d•Remote

About The Position

Syngenta Crop Protection is seeking a Business Systems Lead for an Extended Contract role, which can be supported remotely from within Canada. The role is part of the Ease of Doing Business (EoDB) program, focused on modernizing ways of working, professionalizing commercial operations, and driving productivity consolidation to accelerate and improve the customer experience. This specific workstream focuses on redemption tools and processes, and the Business Systems Lead will be crucial in modernizing Syngenta Canada's Marketing Programs Redemption System onto the Salesforce Channel Revenue Management platform. This is a project-term role covering the full implementation lifecycle: design, development, implementation, go-live, and post-production support through stabilization.

Requirements

A minimum of 5 years of experience with Salesforce platform administration and configuration, with demonstrated expertise in complex, multi-cloud implementations.
Proven experience in project management and change management methodologies (Agile, Waterfall, or hybrid approaches).
Proficiency with project management and documentation tools (Jira, Confluence).
Understanding of data architecture/data warehousing principles, data modeling, and integration patterns.

Nice To Haves

Experience conducting User Acceptance Testing and managing deployment cycles.
Experience with Salesforce Channel Revenue Management (ChRM) or similar incentive/rebate management platforms.
SAP knowledge and experience.

Responsibilities

Serve as the primary liaison between business stakeholders and technical teams, ensuring the Canadian business requirements are effectively translated into scalable, user-centric solutions.
Partner closely with the CA Programs team, CA Data Operations, NA IT, NA Commercial Platforms, and Salesforce Administrators to design, configure, and optimize the custom redemption solution.
Act as the representative for the Canadian business, supporting necessary changes and ensuring redemption requirements are met throughout the project lifecycle.
Conduct impact analysis for proposed changes across redemption processes and related systems.
Manage customization/configuration requests from start to finish, including requirements gathering, project timeline development, and implementation.
Oversee implementation, integration, and optimization of enterprise platforms, including Salesforce Channel Revenue Management and Databricks.
Lead end-to-end change management activities to drive user adoption and minimize disruption.
Proactively identify system enhancements to increase value and usability by regularly engaging with key stakeholders and end users.
Communicate clearly and consistently using Jira and Confluence to provide visibility into project status, roadmap progress, identification of key risks, mitigation planning, and issue resolution tracking.