Business Systems Lead

Paradies Lagardère•South Fulton, GA

2d•Hybrid

About The Position

The Business Systems Lead is responsible for the ownership, governance, optimization, and strategic effectiveness of key business operating systems across Retail and Dining, with a primary focus on Workforce Management (Blue Yonder) and enterprise labor planning. This role serves as the subject matter expert and strategic owner of workforce management capabilities, ensuring labor planning, scheduling, forecasting, and execution are optimized to drive operational efficiency, cost control, and service excellence. In addition, the role oversees Point of Sale, SAP, and other operational platforms that support field execution and customer experience. This individual drives system strategy, labor optimization, and cross-functional alignment to ensure workforce and operational systems evolve to meet business demands. Through deep data analysis, workforce insights, and strong partnerships, this role ensures labor models, system configurations, and processes support both financial performance and customer-focused outcomes across B2B and B2C environments.

Requirements

Strong financial and operational acumen with a deep understanding of labor drivers, workforce planning, and cost management
Advanced analytical skills with the ability to interpret labor data, identify trends, and translate insights into actionable strategies
Expertise in workforce optimization, including forecasting accuracy, scheduling efficiency, and productivity improvement
Ability to influence and align cross-functional stakeholders around labor strategies and system capabilities
Strong leadership, organizational, and problem-solving skills in complex, fast-paced environments
Ability to bring structure and clarity to evolving workforce and system challenges
Willingness to travel occasionally and support a 24/7 operational business environment
BS/BA degree in related discipline preferred
5+ years of progressive experience in retail or F&B operations, with a strong focus on labor planning and workforce management systems
Deep expertise in Workforce Management platforms (Blue Yonder strongly preferred), including forecasting, scheduling, and labor optimization
Working knowledge of SAP, POS systems (TCPOS preferred), Excel, and Power BI
Proven experience leading workforce or labor-related system initiatives and driving measurable business outcomes
Strong communication skills, both verbal and written
Demonstrated ability to partner across corporate and field teams

Responsibilities

Own the strategy, governance, and performance of Workforce Management (Blue Yonder), with accountability for labor planning, forecasting, scheduling, and optimization across Retail and Dining
Lead the design and continuous improvement of labor models, staffing strategies, and scheduling practices to balance service levels, productivity, and labor cost targets
Serve as the primary subject matter expert for Workforce Management systems, while supporting POS, SAP, and other operational platforms
Drive system configuration and optimization of labor rules, forecasting algorithms, scheduling parameters, and compliance requirements within Blue Yonder
Partner closely with Operations, Finance, and Field Leadership to align labor strategies with sales forecasts, traffic patterns, and financial goals
Develop and oversee labor-related KPIs, including productivity, labor cost %, schedule adherence, and forecast accuracy
Leverage data and analytics to provide actionable insights on labor performance, staffing efficiencies, and workforce trends
Lead workforce-related system enhancements, upgrades, and implementations, ensuring alignment with operational and financial objectives
Govern change management, prioritization, and execution of workforce system initiatives and enhancements
Ensure system configurations, user access, and labor policies align with company standards, compliance requirements, and operational needs
Support cross-functional initiatives that integrate workforce management with POS, SAP, and supply chain systems for end-to-end operational efficiency
Maintain accountability for financial impact, timelines, and measurable outcomes related to labor and system initiatives