Business Systems & Automation Analyst

MK NORTH AMERICA INC • Bloomfield, CT

5d • $70,000 - $100,000 • Onsite

About The Position

The Business Systems & Automation Analyst is responsible for supporting the development and implementation of improved business tools, workflows, automations, and processes across the organization. Working closely with departmental and company leadership, this position identifies business improvement opportunities and translates them into practical, scalable solutions through technology, automation, and process optimization. The successful candidate will be a technically capable problem-solver who can understand how work is currently performed and build solutions that reduce manual effort, improve accuracy, increase visibility, and enable employees to work more effectively. The ideal candidate is naturally curious, technically capable, and motivated by solving real business problems. This individual should be comfortable working at the intersection of technology and business operations and capable of learning unfamiliar systems quickly. Examples of technologies utilized in this role may include Microsoft 365, Power Automate, Power Apps, SharePoint, SQL databases, ERP systems, CRM systems, reporting platforms, AI-enabled productivity tools, and vendor-supported integration platforms. Candidates may come from a variety of educational and professional backgrounds. Demonstrated problem-solving ability and a portfolio of successfully developed tools, automations, applications, integrations, or process improvements may be considered alongside traditional years-of-experience requirements. This position offers a career path into increasingly advanced business systems, automation, analytics, and technology leadership responsibilities as organizational needs evolve.

Requirements

• Business application configuration and administration
• Workflow automation and low-code/no-code development platforms
• Microsoft 365, Power Platform, and related productivity tools
• SQL, databases, and data manipulation
• Dashboard, analytics, and reporting development
• AI/LLM tools and practical business AI implementations
• APIs, system integrations, and data exchange methods
• Basic software development and version-control practices

Nice To Haves

• 1-5 years of relevant experience in business systems, process improvement, automation, data analysis, application configuration, or related fields preferred
• Driven self-starter with a growth mindset and desire to grow within the organization
• Attention to detail and the ability to consistently produce accurate, thorough work
• Strong analytical and structured problem-solving skills
• Strong communication skills and ability to work with both technical and non-technical stakeholders
• Works well in collaborative, team-oriented environments
• Ability to manage assigned projects from requirements gathering through testing, deployment, documentation, and user adoption in a timely manner
• College or technical degree is preferred
• Experience with Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and drafting software is beneficial but not required
• Experience with Microsoft Power Platform (Power Automate, Power Apps, Power BI, and SharePoint) is highly desirable
• Mechanical aptitude is beneficial but not required

Responsibilities

• Support, configure, test, document, and implement business tools and workflow improvements using existing platforms and technologies
• Analyze existing business processes and identify opportunities for automation, simplification, standardization, and improved data flow across departments
• Develop automations in collaboration with key personnel that reduce repetitive administrative work, duplicate data entry, and manual process steps
• Evaluate, prototype, and implement AI-enabled tools and workflows that improve productivity, automate repetitive tasks, enhance information access, and support business decision-making
• Assist with system integrations and data exchanges utilizing vendor-supported tools, connectors, and automation platforms
• Improve utilization of existing software platforms through enhanced workflows, configurations, dashboards, reporting, and supporting tools
• Collaborate cross-functionally with employees and department leaders to understand workflows, pain points, requirements, and desired outcomes
• Test and validate solutions prior to deployment and troubleshoot issues following implementation
• Create clear technical documentation, process documentation, and user guidance for implemented solutions
• Support user adoption, training, and continuous improvement of newly implemented tools and workflows
• Maintain awareness of emerging AI, automation, software, and integration technologies applicable to business operations

Benefits

• Medical, dental, and vision health coverage
• 100% company-funded group life insurance
• Long-term disability protection
• Voluntary, employee-paid benefits, including pet insurance and supplemental health options
• 120 hours PTO
• 7 paid holidays
• Connecticut Paid Sick Leave compliance
• 401(k) plan with a company match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred
• Potential for a bi-annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree