2027 Summer Intern, Business Systems & Applications Associate (Reston, VA)

ICF • Reston, VA

7d • Hybrid

About The Position

ICF is seeking a Business Systems & Applications Associate Intern to support the Administrative Operations Services (AOS) team. The intern will help document, analyze, and improve how AOS manages business applications, user access, administrative services, and operational processes across its application portfolio. Working with application owners, business stakeholders, and operational leaders, the intern will contribute to service inventories, process documentation, knowledge resources, and recommendations supporting standardization, efficiency, and future centralization efforts. The internship is intended for a student interested in business systems, operations, process improvement, governance, or technology-enabled business services.

This is an entry-level, full-time, 10-week internship beginning in early June and ending in early August. The role is hybrid in Reston, Virginia. ICF is unable to provide relocation assistance for internships. Candidates must be authorized to work in the United States; the position is not eligible for new H-1B visa sponsorship.

Requirements

• Complete at least 30 college-level credit hours by the internship start date in Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, Computer Science, or a related field.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong attention to detail and ability to work independently and collaboratively.
• Candidates must be authorized to work in the United States.

Nice To Haves

• A completed bachelor's degree and enrollment verification or 9 credit hours in a graduate program related to Information Systems, Business Administration, Operations Management, Technology Management, Data Analytics, or Computer Science.
• Experience with business analysis, process mapping, documentation, project management, or technology-related coursework.
• Interest in business systems, application administration, governance, or operational excellence.
• Familiarity with Microsoft 365, SharePoint, Visio, Power Platform, or similar business technologies.

Responsibilities

• Inventory and document administrative services performed across AOS applications and platforms.
• Analyze application ownership, recurring activities, dependencies, and support requirements.
• Document user provisioning, deprovisioning, and access management processes.
• Develop process maps, service catalogs, RACI matrices, and operational documentation.
• Collect, organize, and assess existing job aids, procedures, and knowledge resources.
• Identify process improvement, standardization, and consolidation opportunities.
• Conduct stakeholder interviews and validate findings with application owners and business partners.
• Prepare recommendations and presentations for AOS leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed