2027 Summer Intern, Operations Associate (Reston, VA)

ICF • Reston, VA

6d • Hybrid

About The Position

ICF is seeking an Operations Associate Intern to support the Administrative Operations Services (AOS) team. This 10-week, full-time internship provides hands-on experience supporting strategic operational initiatives focused on business process improvement, AI enablement, data and reporting enhancements, and operational modernization. The intern will work alongside AOS leaders and subject matter experts on projects that improve operational effectiveness, support data-driven decision-making, and advance innovative solutions across the organization. The role is suited to someone curious, analytical, collaborative, and interested in business operations, technology, data, and continuous improvement. The internship begins in early June and ends in early August. It is hybrid in Reston, Virginia. Relocation assistance is not available for this internship.

Requirements

• By the start date, have completed at least 30 college-level credit hours in Business, Operations Management, Information Systems, Data Analytics, Public Administration, Engineering, Economics, or a related field.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Must be authorized to work in the United States.

Nice To Haves

• A completed bachelor's degree and enrollment verification or 9 credit hours completed in a graduate program related to Business, Operations Management, Information Systems, Data Analytics, Public Administration, Engineering, or Economics.
• Coursework or experience related to business analysis, project management, process improvement, data analytics, operations, or technology.
• Interest in AI, automation, operational excellence, or business transformation.
• Experience conducting research, collecting data, or developing presentations and reports.
• Familiarity with Microsoft Power Platform, Power BI, SharePoint, or similar business tools.

Responsibilities

• Conduct research, benchmarking, and data analysis to support decision-making.
• Document business processes, workflows, and operational procedures.
• Identify opportunities for process optimization, automation, and standardization.
• Support AI enablement, reporting, governance, and operational improvement initiatives.
• Assist with data collection, validation, and reporting activities.
• Develop reports, dashboards, presentations, and project deliverables.
• Participate in stakeholder meetings and track action items and project progress.
• Prepare findings, recommendations, and executive-ready deliverables for leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed