Business Systems Analyst

Canfor•Vancouver, BC

11d•Onsite

About The Position

As the Business Systems Analyst, Supply Chain, you’ll partner with the Supply Chain Team and other business units, as well as IT Teams, to deliver and provide ongoing support for our Supply Chain systems and other corporate systems as needed. This role requires an analytical, determined, self-actualized problem solver who can provide effective solutions to an organization’s Transportation Management needs through research and fact-finding while considering the business implications of each solution.

Requirements

University degree (Business, Management Information Systems or Computer Science) from a recognized university and/or equivalent experience.
Minimum of 3-5 years’ experience in implementing, optimizing and/or supporting business systems.
Proven capability to accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional and engaging.
Oracle Transportation Management required.
Knowledge and understanding of corporate supply chain processes.
Experience analyzing and documenting business processes.
Take responsibility for self-development and continuous learning to achieve required knowledge for the job.
Organized and able to manage multiple and shifting priorities.
Excellent written and oral communication skills.
Excellent analytical, mathematical, and creative problem-solving skills.
Excellent listening and interpersonal skills.
Experience working in a team-oriented, collaborative environment.
Logical and efficient.
Keen attention to detail.
Highly self-motivated and directed.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.

Nice To Haves

Experience working in Agile methodology an asset.
Experience with Oracle JDE preferred.
Lumber or Pulp manufacturing industry experience is an asset.

Responsibilities

Communicate with cross-functional departments to gather business requirements, user stories and specifications to map out process workflows.
Document functional and non-functional requirements.
Collaborate with users from various business units to provide enhancements to system functionality.
Support, enhance, and maintain business applications to assure their availability, reliability, performance, and fit evolving requirements. Effectively resolve production problems in a timely manner.
Monitor and respond to support requests that are escalated from the application support team.
Document incident and problem resolutions and communicate with affected parties.
Maintain and update Functional Specifications for system enhancements and other functionality relevant to Canfor’s enterprise systems.
Collaborate with technical staff to develop system solutions to address new and evolving business requirements.
Document detailed specifications and communicate detailed solutions with the business to obtain approval for enhancements requiring code changes.
Develop accurate and complete test scenarios based on requested system changes.
Perform functional unit testing to ensure that system changes are working as designed and do not have a detrimental impact to any existing system functionality.
Support the QA group during user acceptance testing of enhancements and system issues.
Support the identification, documentation, remediation, testing and implementation of system issues.
Participate in the development of change management plans to support high adoption of new solutions.
Develop or support the business in developing appropriate training materials when required.
Support the monitoring and resolution of issues identified by integrity reports and other error notifications.