Business Systems Analyst

T. Parker Host•Avondale, LA

4d•Onsite

About The Position

The Business Systems Analyst is responsible for ensuring the warehouse management system (WMS) and its integration with the enterprise resource planning (ERP) system operate efficiently and effectively. This is an on-site role requiring regular presence in office and warehouse environments to troubleshoot issues, support operations, and implement system improvements. Occasional remote work may be available for after-hours responsibilities, depending on business and operational needs. The analyst collaborates with internal teams and external vendors to identify system improvements, resolve technical challenges, and support operational efficiency. The role calls for a hands-on, solutions-oriented problem solver who understands warehouse operations and can translate that knowledge into practical system improvements, effective training, and clear documentation.

Requirements

Experience supporting WMS, ERP, or similar business systems.
Strong proficiency in Microsoft Office, particularly Excel.
Basic coding or scripting knowledge, including the ability to read and troubleshoot existing scripts.
Strong analytical and problem-solving skills, including root-cause identification and development of practical solutions.
Effective written and verbal communication across operational, administrative, and technical teams.
Ability to develop clear procedures, training materials, and technical documentation.
Experience in warehousing, logistics, manufacturing, 3PL, or supply chain operations.
Ability to manage multiple priorities, work independently, and take ownership of projects and system issues.
Comfort working in both office and warehouse environments.
Ability to walk facilities and job sites, climb stairs and ladders as necessary, bend, kneel, and inspect equipment and building systems.
May occasionally need to lift or move up to 75 pounds and may be exposed to outdoor weather, mechanical areas, noise, and active operational environments.

Nice To Haves

Bachelor's degree in Information Systems, Business, Supply Chain Management, or a related field; equivalent experience will be considered.
Experience with Infor WMS and NetSuite ERP.
Familiarity with system integrations, middleware, Electronic Data Interchange (EDI), and APIs.
Experience working with software vendors or consultants to plan, test, and implement system improvements.
Experience developing training programs, instructional materials, and Standard Operating Procedures (SOPs).

Responsibilities

Oversee day-to-day operation and maintenance of the WMS, including configurations, user accounts, permissions, master data, and routine system checks.
Troubleshoot and resolve system errors, failed transactions, and data discrepancies by identifying root causes and implementing long-term solutions.
Monitor and maintain the WMS-to-ERP integration to ensure accurate and timely data exchanges.
Investigate failed or delayed transactions, reconcile data discrepancies, and work with internal IT teams or third-party vendors to resolve integration issues.
Document business processes, system dependencies, recurring issues, and potential points of failure.
Serve as the primary contact for WMS questions, concerns, and technical issues from warehouse and administrative team members.
Maintain a hands-on presence in warehouse operations to observe workflows, troubleshoot issues, and implement practical solutions.
Track recurring system challenges and recommend improvements to increase efficiency, accuracy, and system performance.
Develop and deliver training for new and existing team members, including onboarding materials, instructions, and hands-on sessions.
Create, maintain, and update Standard Operating Procedures (SOPs).
Coordinate system enhancements and development projects with internal teams and vendors, including prioritization, requirements, and implementation oversight.
Evaluate system improvement opportunities and determine when configuration changes, scripting, or additional technical support are needed.
Perform system configuration adjustments and basic scripting when appropriate, escalating more complex issues to IT teams or vendors.
Partner with warehouse leadership and other departments to align system capabilities with operational needs and business objectives.
Perform other duties as assigned to support operational needs.