Business Systems Analyst

Dealer Tire • Cleveland, OH

1d • $82,000 - $100,000

About The Position

Dealer Tire is seeking a Business Systems Analyst to provide functional business analysis, define and validate requirements, and support IT projects. The role documents, tests, and communicates detailed business requirements; provides system knowledge about new workflow processes; follows business analysis standards; and may also serve as a project manager on assigned projects by creating timelines, executing activities, and driving deadlines.

The analyst develops expertise in ERP and other systems and processes in assigned functional areas, recommends process improvements, assesses cross-functional impacts, and works with users to identify process modifications. The role documents current and improved processes, supports users adopting workflows and systems, keeps customers informed, and meets with customers and IT management to prioritize application enhancements.

The role also supports incident requests in accordance with service-level agreements, coordinates issue resolution, documents and analyzes incidents, and works with IT resources to reduce recurring issues. It advises internal customers, maintains system roadmaps, plans and coordinates projects, manages scope and status communications, and demonstrates current and potential product capabilities. Additional responsibilities include defining requirements and acceptance criteria, preparing and executing system and user-acceptance tests, planning and estimating analysis work, coordinating system changes and development efforts, and meeting quality, schedule, and cost commitments.

The position requires a bachelor's degree and at least 3–5 years of enterprise-level business analysis experience. ERP experience, such as JD Edwards, familiarity with Agile methodologies, strong communication and facilitation skills, and proficiency with Microsoft Office tools are required or specified. Project lead or project management experience is preferred; Jira, Atlassian, or Confluence experience is a plus. Travel may be necessary and is stated as less than 10%.

Requirements

• Bachelor’s degree required.
• Minimum 3–5 years of enterprise-level business analysis experience.
• Experience with ERP systems such as JD Edwards.
• Familiarity with Agile methodologies.
• Strong communication skills across multiple levels of the organization.
• Microsoft Excel, Word, Project, and Visio.
• Facilitation and negotiation skills.
• Ability to manage in a fast-paced environment.

Nice To Haves

• Project lead or project management experience preferred.
• Jira, Atlassian, or Confluence experience is a plus.

Responsibilities

• Develop knowledge of ERP and other systems and processes in assigned functional areas, maintaining a holistic view across processes and systems.
• Recommend and develop business process improvements; analyze cross-functional impacts and identify process modifications with users.
• Document and model current (“as-is”) and improved (“to-be”) business processes and associated data.
• Provide system knowledge and training to new and existing users of workflow processes, IT systems, and products.
• Keep customers informed of business analysis progress; meet with customers and IT management to discuss, prioritize, and report application enhancements.
• Maintain and enforce technology and documentation strategies.
• Respond to incident requests within established service-level agreements; engage users and IT resources, document resolutions, analyze incident trends, record time, and close tickets within agreed timeframes.
• Work with IT resources to implement improvements that reduce or eliminate incident root causes; transfer system knowledge to functional super users and help desk support.
• Advise internal customers and align business priorities that require IT resources; create and maintain system roadmaps.
• Develop project timelines, milestones, and deliverables within defined cost, time, and scope parameters.
• Apply change-management procedures to control project scope; communicate issues and resolution timelines, escalate when appropriate, and report project status to stakeholders and IT management.
• Conduct demonstrations of current product capabilities and coordinate overviews of potential future capabilities.
• Lead associates and management users in recording and communicating business requirements and defining acceptance criteria.
• Help develop user-acceptance test objectives, plans, and scripts; execute system and user-acceptance tests of system changes.
• Plan and estimate business analysis work; facilitate standard procedures for system-change implementation; schedule and coordinate development efforts.
• Monitor compliance with business analysis standards and guidelines and meet project quality, schedule, and cost commitments.
• Perform other duties as assigned.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match: 50% on the dollar up to 7% of employee contribution
• The total compensation package may include commission, bonus, or profit sharing.
• Sign-on bonus may be available subject to state and local laws and applicable terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level