Business Systems Analyst

Missouri Southern State University•Joplin, MO

22h

About The Position

Business Systems Analysts perform duties related to the implementation, management, maintenance, enhancement, support, and decommission of critical software systems, whether purchased through a vendor or developed internally. Business Systems Analysts consult with stakeholders to gather and define requirements; configure and implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

Requirements

Four plus years progressive related experience and/or training required; or an equivalent combination of education and experience.
Requires the ability to use the computer programming languages of SQL, PL/SQL.
Ability to learn and understand the functional requirements of the ERP System.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to read, analyze and interpret common technical journals, vendor documentation and list-servs.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information to administrators, faculty and staff.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to work in a positive team-oriented manner with a variety of people (students, faculty, administrators, staff, vendors and members of the public).
Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
Requires the ability to use computers for word processing and/or accounting purposes.
Requires the ability to repair, develop, or install complex software or management information systems.

Nice To Haves

ERP experience preferred.

Responsibilities

Serve as a subject matter expert for a complex business system
Ensure the stability, integrity, and efficient operation of business systems
Consult with various stakeholders to gather requirements
Identify and analyze requirements to define scope, objectives, and feasibility
Modify and configure systems to meet business needs and stakeholder requirements
Develop, analyze, and maintain new or current system processes and workflows
Compile data from various databases and/or sources; display and analyze data
Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding
Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications
Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
Collect user feedback regarding system performance and work with team to prioritize configuration requests
Collaborate with cross-functional IT staff to streamline solution implementations
Provide advanced customer service and functional support to end-users in area of expertise
Monitor, troubleshoot, and resolve complex system issues
Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products
Assist with implementing "workarounds" when system issues affect operations or when resources are limited
Assist in writing specifications used by developers for automation of business processes
Participate in the implementation of system patches, updates, and maintenance
Develop and provide trainings, demonstrations, and regular communication to end-users
Maintain records of system integrations, changes, and incidents
Lead portions of large tasks or projects; build and maintain project management skills
May lead and mentor other Business Systems Analysts and technical staff
Maintain awareness of accessibility, compliance, and security polices and guidelines