Business Systems Analyst - Intermediate/Senior

Tao Solutions Inc•Toronto, ON

29d•CA$80,000 - CA$110,000•Hybrid

About The Position

TAO Solutions is a boutique software provider specializing in securitization and structured finance technologies. The company aims to be a global leader in niche solutions that bring transparency, flexibility, automation, robustness, and analytical rigor to complex financial programs. With headquarters in Toronto and offices in Sydney and San Diego, TAO Solutions fosters an entrepreneurial and innovative environment where initiative is valued and employees can make a meaningful impact. The Business Systems Analyst (BSA) reports to the Service Delivery Manager and is responsible for client account management and ongoing product development support. The BSA acts as the primary liaison between clients and internal teams (Development, QA, Engineering), ensuring high customer satisfaction and continuous product evolution to meet client needs.

Requirements

3- 5+ years of experience in a Business Analyst, Product Analyst, or similar role within a SaaS or technology-driven environment
Bachelor’s degree in Business, Information Systems, Finance, Computer Science, or equivalent practical experience
Embrace AI as a force multiplier using it to accelerate thinking, speed and scale while ensuring human judgement owns the outcomes you deliver
Stay current on AI and technological developments that can support the way you work and broader industry
Approach problems with curiosity before conclusions and challenge assumptions and the status quo
Strong experience eliciting and documenting business and functional requirements
Hands-on experience with ticketing systems such as TFS, Azure DevOps, Jira, and/or DeskPro
Project Management experience required, especially with using Celoxis considered an asset
Experience working within Agile or Kanban SDLC frameworks
Proven ability to lead client-facing meetings and manage stakeholder communication
Experience triaging and coordinating high-severity production incidents
Ability to develop functional specifications including mockups and structured documentation
Experience in functional, regression, and release testing
Proven ability to act as a trusted advisor and strategically support and build client relationships
Familiarity with release processes and deployment coordination
Strong written and verbal communication skills among cross-functional teams (QA, Development, Finance, Project Management, etc)
Ability to manage multiple client priorities in a deadline-driven environment with a track record of success
Understanding of professional services concepts and billing structures
Strong analytical and problem-solving skills with high attention to detail
Experience in financial services, fintech, or other regulated industries weighted heavily and considered an asset, especially experience within the structured finance space.

Nice To Haves

Project Management experience, especially with using Celoxis
Experience in financial services, fintech, or other regulated industries, especially experience within the structured finance space.

Responsibilities

Lead regular client status meetings, tracking open bugs, backlog items, enhancement requests and professional services opportunities.
Analyze, document, and manage all client requests including: support items, bugs and performance issues, backlog enhancements, larger scoped features requiring Statements of Work (SOW).
Act as Tier 1 support and primary point of contact for client stakeholders.
Respond to support requests in accordance with contractual SLAs. For Severity 1 production issues, maintain continuous client communication and coordinate directly with Engineering and QA until resolution.
Provide daily internal status updates during standups, including proactive tracking of all active Kanban/TFS items.
Deliver client training during implementations or upon request.
Coordinate with the Release Team on upcoming releases.
Prepare and distribute release notes, including client deployment steps.
Serve as the owner of assigned tickets (bugs, backlog items, enhancements).
Create clear, detailed, and actionable tickets within approved tracking tools (TFS/Azure DevOps/DeskPro).
Ensure all documentation is written to a standard that enables cross-team clarity and release readiness.
Develop Functional Specifications for larger initiatives, including process documentation and workflows, data descriptions, and screen mockups.
Continuously build expertise across product lines through documentation, internal SME sessions, and regulatory updates.
Contribute to SDLC improvements and Agile best practices.
Provide input into ongoing product roadmap initiatives.
Lead full SDLC lifecycle for new implementations, including: requirements gathering, SOW development, project planning and tracking, coordination with Development for release alignment, release management, client training and post-go-live support.
Apply a “Whatever It Takes” mindset to ensure successful launches and on-time delivery.
Maintain a high standard of professionalism and customer satisfaction throughout implementation phases.
Act as lead secondary tester for assigned work items and helpdesk owned tickets.
Assist with broader testing efforts as needed.
Lead release package validation including deployment verification, report validation, and regression testing.
Identify opportunities to evolve the product while maximizing long-term value for the client.
Collaborate with clients on change requests and additional value-add services (external systems integration, new module adoption, custom reporting, training, and more).
Distinguish between billable and non-billable work by understanding the core product offering and its value-add for each assigned client.
Other duties as assigned.