Business Systems Analyst

Washington Health Benef•Olympia, WA

3d•$67,508 - $101,263•Hybrid

About The Position

The Business Systems Analyst (BSA) position acts as a bridge between business stakeholders and technical teams providing insights, gathering requirements, and analyzing data. They are responsible for driving resolution of issues and supporting solutions for the products and programs at the Washington Health Benefit Exchange. The Business Systems Analyst works closely with internal teams, vendors and state agency partners to analyze and resolve problems and execute new solutions and policies. This role leverages existing and emergent technologies relevant to improve business processes and increase efficiencies for customers and stakeholders who rely on Washington Healthplanfinder and the ecosystem of tools that surround it. This position may serve on a delivery team or be utilized as a cross-functionally, supporting issue triage, account work, training, and other work that overlaps with product team and business needs.

Requirements

Three (3) years of experience in analytical or problem-solving roles
Experience with issue tracking/ticketing systems (e.g., JIRA)
Ability to analyze issues, prioritize work, and manage competing requests
Ability to translate business needs into clear requirements and documentation
Experience documenting system issues, business rules, and expected vs. actual behavior
Strong written and verbal communication skills across technical and non-technical audiences
Ability to coordinate across teams and manage stakeholder expectations
Strong organization, attention to detail, and follow-through
Ability to assess urgency and escalate issues appropriately

Nice To Haves

Experience with data analysis or querying (e.g., SQL)
Experience with requirements gathering, user stories, or use case development
Experience supporting system testing or quality assurance
Experience with root cause analysis and process improvement
Familiarity with SDLC processes and documentation standards
Experience developing user documentation or training materials
Familiarity with data governance or data integrity practices
Knowledge of healthcare, public sector systems, or eligibility/enrollment platforms
Ability to quickly develop subject matter expertise in complex systems

Responsibilities

Perform triage, analysis, and quality assurance on requests and incidents submitted through established processes
Document system issues, actual and expected results, and relevant business rules
Identify impacted populations by leveraging various data sources, including SQL database
Coordinate data correction efforts, ensuring best practices are followed
Identify areas for improvement and make recommendations on enhancements to system design based on recurring issues and/or patterns
Communicate with stakeholders regarding product deficiencies and coordinate follow up actions
Support business and IT to refine operating processes and procedures to deliver solutions and services more efficiently
Participate in post incident reviews and produce associated documentation and tasks
Work with business stakeholders to capture and document detailed requirements for new system features or improvements
Contribute to development of user guides, reference manuals, training materials, and code release artifacts
Act as a liaison between delivery teams and other business units to ensure alignment on system requirements, changes, and priorities
Serve as subject matter expert for the Washington Healthplanfinder ecosystem to provide functional and technical expertise to Delivery Teams and other stakeholders
Ensure comprehensive documentation of system functionality is business-friendly and standardized across the entirety of the SDLC
Support system testing, including developing and executing test cases
Escalate urgent problems to appropriate staff; maintain comprehensive understanding of product delivery processes and operations