Business Systems Analyst (SCA 111262)

State of Iowa•Des Moines - 50319 - Polk County, IA

1d•Onsite

About The Position

The Iowa Judicial Branch is seeking a Business Systems Analyst to analyze business and IT systems, developing long-term solutions to support operational needs. This role involves collaborating with stakeholders to define requirements, manage the project backlog, and provide support throughout the project lifecycle. The analyst will facilitate communication between business units, IT, and executive leadership, ensuring alignment of project goals. Maintaining accurate documentation and facilitating backlog refinement, sprint planning, and user story development are key responsibilities. The successful candidate will drive process improvement using Agile, Scrum, and Kanban methodologies, possessing excellent communication, presentation, technical computer knowledge, and analytical thinking skills.

Requirements

Requirements gathering – ability to collect, analyze, and document business needs clearly
Business process analysis – understanding current workflows and identifying improvement opportunities
Critical thinking and problem-solving – evaluating issues and recommending effective solutions
Communication skills – working with stakeholders, IT teams, vendors, and leadership
Documentation skills – writing business requirements, functional requirements, workflows, use cases, and user stories
Stakeholder management – facilitating discussions, asking the right questions, and building alignment
Technical understanding – basic knowledge of systems, software applications, system integrations, data flow, and system functionality
Testing and validation – supporting UAT, defining acceptance criteria, and ensuring solutions meet business needs
Project support – participating in planning, refinement, prioritization, and implementation activities
Change management and training – helping users adopt new processes or systems
Knowledge of analytical software such as BI platforms, SQL, or project management frameworks like SCRUM or Agile.
Technical computer knowledge of computer hardware, networks, software, applications, and programming.
Knowledge of analytical software such as Power platforms, SQL, or project management frameworks like SCRUM or Agile.
Knowledge of business and management principles.
Strong analytical and mathematical skills.
Interpersonal, listening, communication, and presentation skills.
Critical thinking and problem-solving skills.
Associate’s degree in information technology, computer and information sciences, computer systems and networking, or a closely related field.
Five (5) years of full-time professional experience in systems and networking, data science, IT project management, management information systems, or closely related experience.
Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience.

Nice To Haves

Experience with Agile, Scrum, or other analytical.
Experience with enterprise-level application development projects.
Certified Business Analyst/CSPO/CSM or equivalent.

Responsibilities

Collaborate with judges, court staff, business users, developers, and external partners to elicit, analyze and document detailed business requirements for new systems, enhancements, and vendor-provided features.
Translate business needs into functional designs and user interface requirements.
Collaborate with technical teams and vendors to design, test, and implement business solutions and system configurations that meet requirements and governance standards.
Work closely with IT project managers, business stakeholders, developers, vendors and judicial staff to ensure alignment and clarity on requirement deliverables.
Participate in Agile ceremonies such as daily standups, backlog refinement, sprint planning, reviews, and retrospective.
Break down complex work into actionable, testable user stories and help maintain a well-prioritized product backlog that aligns with organizational goals and compliance with state and federal regulations.
Design process flow diagrams, facilitate data-mapping initiatives, and lead discussions to ensure accurate and consistent cross-system data reconciliation.
Analyze current processes and systems to identify inefficiencies and opportunities to optimize workflows, reduce costs, and improve data accuracy (including processes involving vendor data/systems).
Serve as the primary point of contact for vendors, managing communication, expectations, and performance for software, data, or project implementations.
Coordinate UAT activities with judicial staff in conjunction with product owners and provide support on testing procedures and capture feedback for improvements.
Monitor system performance, triage and troubleshoot issues, and coordinate resolution with IT staff and vendors.
Other duties as assigned.
Actively engage with internal and external stakeholders to understand, analyze, and refine current systems with business processes, needs, data, trends, and goals.
Identify systems challenges or areas for improvement and develop innovative strategies to leverage technology systems.
Document systems workflows, technical, and functional requirements.
Facilitate refinement, planning, and user story development to ensure the project aligns with business objectives.
Assess hardware and software needs, conduct research, and design solutions for improvements.
Create procedures to improve the existing systems.
Test and implement technology solutions.
Communicate with business units, IT, and leaders to align project goals and deliverables to leverage technology.
Recommend technology changes and provide training and support to users.