Business Systems Analyst

City of Charlotte • Charlotte, NC

23d

About The Position

Acts as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives; Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology; Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices); Translating business requirements into application requirements. Based in the Business division of Storm Water Services, this position will be responsible for analyzing and defining end user business requirements, collaborating with teams to ensure requirements meet business objectives, defining scope and requirements of projects, and developing project work plans. Additional responsibilities include providing application support, application training, and data analysis.

Requirements

• High level of professionalism, integrity, and commitment to quality
• High level of analysis and problem-solving ability
• Ability to plan, prioritize, and complete assignments with minimal supervision
• Ability to work independently and in teams
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Customer service experience with ability to work effectively with internal and external candidates
• Excellent communication skills (written and verbal) and ability to communicate technical expertise to all levels of technology users
• Performing a variety of duties, often changing from one task to another of a different nature
• Proficient in the use of Cityworks, ArcGIS Pro, ArcGIS Online/Portal, and Microsoft Office products
• High School graduation or equivalent and (3) three years of relevant work experience OR Associate’s Degree and (1) one year of relevant work experience OR Bachelor’s level degree; Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.

Nice To Haves

• At least two years of relevant college-level course work or an associate degree from an accredited college or university in Geography, Earth Science, Information Technology, Computer Science, or related field
• Three (3) to five (5) years of experience in GIS, business analysis, and technology support
• Experience with Python, ModelBuilder, Arcade, SQL, and general hardware knowledge is preferred

Responsibilities

• Interface with end users to document business processes; identify opportunities for enhancement and make recommendations for improvement
• Gather requirements and analyze workflows for current and new applications
• Performs quality assurance activities including test plan development and execution, testing, and tracking issues and solutions.
• Design and facilitate end user training sessions and create corresponding documentation
• Provide technical and functional support for a variety of applications including ArcGIS, Cityworks, and other applications related to Storm Water business processes
• Create custom maps, data models, scripts, reports, and spatial analysis as requested
• Provide technical support to staff including software/hardware installs and issue troubleshooting
• Provide customer service for both internal and external data inquiries
• Participate as a stakeholder in department and City technology initiatives as well as team meetings

Benefits

• The City of Charlotte provides a comprehensive benefits package to eligible employees.
• Click here to learn more about the City of Charlotte’s benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees