Sr. Business Systems Analyst - Salesforce, nCino

TD•Toronto, ON

3d•Onsite

About The Position

The Business Systems Analyst will leverage specialized domain, product, and systems knowledge to gain a thorough understanding of the business, product, and vision. They will provide business-technology interaction subject matter expertise and recognize and drive the focus toward business value. This role involves identifying, documenting, and validating current state technology capabilities/ecosystem, and supporting stakeholders to design the desired future state, providing recommendations and/or direction based on the end-to-end customer experience when making decisions. The analyst will collaborate with key stakeholders to determine solutions, assess the impact on existing work processes and systems, and manage integration. They will translate business requirements into detailed functional specifications, considering non-functional requirements, and own and manage the traceability of system requirements through design, development, testing, and deployment, ensuring acceptance criteria demonstrate changes that meet stakeholder expectations. Additionally, the role supports testing teams in translating requirements and use cases into test conditions and expected results, provides support/oversight and guidance in the delivery of technology requirements with a focus on quality, reusability, scalability, and innovation, and promotes innovation by applying subject matter expertise to generate forward-thinking ideas and critical thinking to find opportunities for improvement. The analyst will also provide operational/process-related analysis and support.

Requirements

Over 5 years' experience as a Business Systems Analyst in a Banking/Financial Industry.
Over 2+ years of experience with Salesforce.
Minimum one year of experience with Loan Origination system using nCino.
Banking or financial industry experience (Commercial Business Banking or Small business Banking is preferred).
Some experience in Integration project using Mulesoft.
Strong experience writing business and technical requirements.
Experience in Agile, Jira and Confluence.

Nice To Haves

Salesforce Administration Certification is preferred.
nCino Commercial Banking certification.

Responsibilities

Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business-technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
Translate business requirements into detailed functional specifications taking into account non-functional requirements.
Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrates the changes to systems that will meet stakeholder expectations.
Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
Provides support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
Promote innovation by applying subject matter expertise to generate forward-thinking ideas as well as critical thinking to find opportunities for improvement.
Provide operational / process-related analysis and support to various extents.
Adhere to existing processes/standards including requirements management technology delivery practices and standards, and business technology architecture, escalating issues as required.
Continuously enhance knowledge/expertise in own area and keep current with leading-edge technology trends/developments and develop expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
Continuously enhance knowledge of business domains and their products/services.
Support and contribute to change management planning and activities, including those that ensure operational readiness.
Support implementation and post-implementation planning and activities.
Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
Adhere to the TD code of conduct.
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
Participate in personal performance management and development activities, including cross training within own team.
Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities.
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
Lead technology requirements management for high risk, strategic initiatives.
Identifies and leads problem resolution for complex technology requirements-related issues.
Leads and provides guidance on the identification, maintenance, and reporting of traceability of system requirements.
Works independently as the senior or lead system analyst and coaches/guides members within area of expertise.
Subject matter expert and consults with clients and/or project teams.
Reports to a Manager, Senior Manager, or Practice Lead.