Business Systems Analyst

Brown & Brown Insurance•Tampa, FL

29d

About The Position

The Business Systems Analyst supports the organization’s technology needs and acts as a liaison between business and IT. The role develops business-critical or complex technical solutions to meet user needs, improves business performance through technical analysis of business requirements, translates requirements into functional requirements, prioritizes them, and supports user acceptance testing. The analyst ensures requirements are clear, detailed, and concise. The position involves understanding business processes and system interdependencies; facilitating discussions between business units and technology teams; eliciting system requirements and creating workflows; documenting and obtaining sign-off on requirements; identifying risks and solution strategies; and communicating priorities and status to IT, senior leadership, and impacted teammates. The analyst also supports training and end-user adoption, provides reports and data extracts to business partners, and mentors and supports staff members. Routine or periodic travel is required and may involve driving a personal or rental vehicle. Acceptable motor vehicle record results at hire and periodically thereafter, as well as maintaining minimum acceptable insurance coverage, are required. The role’s physical requirements include using a keyboard, mouse, telephone, and computer monitor and sitting at a desk for 7–8 hours per day.

Requirements

A minimum of 8–10 years of related experience.
A minimum of a bachelor’s degree.
Expert-level proficiency in Microsoft Office, including Office 365, with a focus on Excel and PowerPoint.
Experience with new system implementations, workflows, requirements gathering, and the software life cycle.
Insurance industry experience in Personal Lines (Home Owners).
Experience working with an offshore resource model.
Experience mentoring and giving direction to peers.
Ability to meet the role’s physical requirements, including keyboard, mouse, telephone, monitor, and desk use for 7–8 hours per day.
Acceptable motor vehicle record results at hire and periodically thereafter, and maintenance of minimum acceptable insurance coverage.

Nice To Haves

Insurance industry experience in an MGU.
Experience with Unqork, Solartis, and Salesforce systems.

Responsibilities

Understand business processes and the interdependencies of systems in use.
Facilitate discussions with business units and technology teams to align on requirements.
Elicit detailed system requirements and create workflows to address business demand.
Gather, analyze, document, and translate business requirements into functional specifications for solution design and implementation.
Identify and communicate risks, issues, and potential solution strategies; provide status updates to senior leadership and impacted teammates.
Lead facilitated sessions with business users to identify system enhancements.
Document business requirements and obtain sign-off.
Communicate project priorities to the IT team.
Help create training materials and train end users on system enhancements and new programs.
Provide reports and data extracts to internal and external business partners.
Train, mentor, and support other staff members.
Travel periodically or routinely as required, potentially driving a personal or rental vehicle.