Business Systems Analyst

EVERSIGHT•Ann Arbor, MI

2d•Hybrid

About The Position

Eversight’s Business Systems Analyst is responsible for operational ownership, vendor management, administration, integration oversight, and continuous improvement of critical business applications. This position serves as the primary liaison between business stakeholders, software vendors, and IT, ensuring application stability, usability, data integrity, and alignment with organizational objectives.

Requirements

5+ years supporting enterprise business applications.
Strong experience managing vendor-supported software platforms.
Management of application releases, testing, and user acceptance activities.
Experience supporting reporting and analytics platforms such as Tableau or Power BI.
Experience troubleshooting application, data, workflow, and integration issues across multiple systems.
Validation of data quality and supporting data warehouse/reporting environments.
Proficiency with T-SQL, including the ability to write queries for troubleshooting, validation, and root-cause analysis (SELECT queries, JOINS, Aggregations, Reading views, understanding stored procedures).
Tracing data movement, investigating discrepancies, validating records, understanding source-to-report flow.
Ability to translate business issues into detailed technical requirements and vendor support cases.
Knowledge of SDLC and industry-wide best practices and standards.
Working knowledge of APIs, data integrations, authentication, and application architecture concepts, SSO familiarity and batch file processing.

Responsibilities

Serve as application owner for critical operations application and related integrated enterprise applications.
Oversee critical application development by vendor, co-ordinate releases, testing, deployments, and user communications.
Oversee application configuration, administration, and access management and other related administrative duties.
Respond to and manage support tickets, escalations, and co-ordinate with development/support teams on fixes and enhancements.
Manage SQL data hygiene, validation and Support SQL based data validation and troubleshooting activities.
SQL Query troubleshooting.
Monitor application performance, reliability, and user satisfaction.
Manage application security and compliance.
Maintain application documentation, procedures, and knowledge repositories.
Coordinate application requirements across Operations teams.
Partner with Analytics to ensure application data and requirements align with established enterprise data definitions and governance standards.
Provide Tableau and data warehouse support to analytics teams including building dashboards and reports to drive actionable insights.
Demonstrates a commitment to the Mission and Values of Eversight.
New tasks, duties and responsibilities may be added at any time, with or without notice to the employee. This job description is not intended to cover or describe all of the tasks, duties and responsibilities the employee may be required to or asked to perform.