Business Systems Analyst

PROMED MOLDED PRODUCTS INC•Plymouth, MN

3d•$80,000 - $110,000•Onsite

About The Position

The Business Systems Analyst is responsible for supporting, maintaining, and improving the organization’s business systems, with a primary focus on the ERP environment and related business applications. This role serves as a key connection between business operations and technology, helping ensure systems effectively support business processes, provide accurate and useful information, and continue to evolve with organizational needs. The position works closely with business stakeholders, software vendors, and other technical and quality resources to troubleshoot issues, develop solutions, improve processes, and support system changes and enhancements. The role also supports related applications, integrations, reporting and business intelligence tools, and other systems as the organization’s technology environment develops. The Business Systems Analyst supports ProMed’s mission and values by applying and reinforcing the company’s brand, philosophy, systems, policies, and procedures are consistently applied and upheld in all aspects of their work.

Requirements

Demonstrated ability to understand business processes and translate business requirements into practical system solutions.
Strong analytical, problem-solving, and critical-thinking skills.
Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
Ability to manage multiple priorities and work independently while maintaining effective communication with stakeholders.
Strong attention to detail and commitment to data accuracy.
Ability to document system changes, processes, requirements, and solutions clearly and consistently.
Bachelor’s degree in Information Systems, Computer Science, Business, Operations, or a related field; equivalent combination of education and relevant experience may be considered.
3+ years of experience supporting, configuring, or developing ERP/business applications.
Hands-on experience working with an ERP system in a business environment.
Experience developing or maintaining reports, queries, dashboards, or other reporting solutions.
Experience troubleshooting application issues and working with users to resolve problems.
Experience with application configuration, workflows, system setup, or other forms of business application administration.

Nice To Haves

Experience with Epicor ERP or a comparable ERP platform, including reporting, configuration, customization, workflows, or system administration.
Experience with relational databases, reporting tools, and/or business intelligence platforms.
Experience with ERP integrations, document management systems, workflows, automation, or other connected business applications.
Experience supporting ERP implementations, upgrades, modules, system enhancements, testing, validation, or change management.
Experience in manufacturing, preferably in a regulated environment.

Responsibilities

Serve as a primary business systems resource for the organization’s ERP and related applications, providing functional and technical support to users across the organization.
Troubleshoot application errors and system issues, investigate root causes, implement solutions, and manage support cases with software vendors when escalation is required.
Configure and customize ERP and related applications, including workflows, forms, fields, business rules, and other system functionality.
Perform routine application administration, including user setup, roles, permissions, and related system configuration.
Support applications that integrate with or complement the ERP environment, including document management, reporting and business intelligence platforms, integrations, and other business applications.
Develop, maintain, and improve ERP reports, dashboards, queries, and other reporting solutions to provide accurate and useful business information.
Analyze data and system processes to identify trends, discrepancies, reporting needs, and opportunities for automation and process improvement.
Partner with business departments to understand requirements, improve processes, and implement system, workflow, automation, and efficiency improvements.
Monitor system performance, recurring issues, data quality, and overall system effectiveness; identify opportunities to improve reliability, efficiency, and user experience.
Stay current on system capabilities and available technologies and recommend solutions that improve business processes, system utilization, and operational efficiency.
Participate in the evaluation, implementation, testing, and ongoing support of new systems, ERP functionality, integrations, upgrades, and other technology initiatives.
Perform testing and user acceptance activities for system changes, enhancements, reports, workflows, integrations, and upgrades; work with Quality and Systems Validation when required.
Maintain documentation for system configurations, customizations, reports, integrations, processes, testing, and system changes; provide user training and guidance as needed.