Business Analyst, Business Systems

Aptean • Alpharetta, GA

1d • Onsite

About The Position

As Business Analyst — Business Systems & AI, you will work in Alpharetta, Georgia, five days per week, supporting the Senior Director, CRM Systems and Business Integrations. You will support Salesforce, integrated business systems, internal-facing AI Agents, and functional workspaces. You will work with developers in Alpharetta and Bangalore, India, coordinating analysis, governance, quality, and delivery.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or related field, or equivalent experience
• 3–5+ years supporting enterprise systems, process automation, and system integrations as a Business Analyst
• Experience with requirements, user stories, test plans, QA, UAT, defect management, and release sign-off
• Experience managing backlogs, coordinating releases, and supporting CRM and integrated enterprise environments
• Experience with data analysis, project management, distributed development teams, training, and change management

Nice To Haves

• Exposure to AI agent, chatbot, or LLM-based application delivery
• Knowledge of Salesforce release management, sandboxes, and deployment practices
• Familiarity with IT governance, access review, audit processes, or ADKAR
• Experience designing user-facing applications, portals, or functional workspaces

Responsibilities

• Define requirements and acceptance criteria for AI Agents, workspaces, integrations, and Salesforce enhancements
• Manage feature requests, backlogs, dependencies, risks, decisions, and release coordination
• Own the AI Agent, MCP Server, and MCP Tool registry and governance reviews
• Plan QA and UAT, manage defects, and confirm business sign-off before releases
• Coordinate distributed developers, stakeholder feedback, reporting, documentation, training, and change readiness

Benefits

• competitive pay
• robust benefit plans
• opportunity to grow your career in a fast-paced, flexible and casual environment
• outstanding opportunity for career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level