Business Systems Analyst - North America

JOST International Corp•Grand Haven, MI

About The Position

The Business Systems Analyst joins the Information Technology team and is primarily responsible for developing business intelligence solutions that support data-driven decision-making. The role bridges business users and technology by gathering requirements, developing reporting and automation solutions, and helping improve business performance. Data Analytics and Reporting are the primary focus, with additional support for business process improvement, SAP ERP, and EDI topics in collaboration with Global IT. The role is intended for a versatile professional who learns quickly and is open to taking on broader responsibilities over time. Responsibilities are weighted approximately 60% toward Data Analytics and Reporting, 20% toward Business Analysis and Process Improvement, 10% toward ERP/SAP support, and 10% toward EDI/System Integrations. The duty weighting may change based on industry or business demand. The position reports to the IT Applications & Business Solutions Manager – North America and may involve travel of approximately 10% or less within North America, based on business and project needs.

Requirements

Bachelor's degree in Information Systems, Business Analytics, Computer Science, Supply Chain, or Business Administration, or equivalent experience.
At least 2 years of experience in Business Analysis, Business Intelligence, Data Analytics, or a related role.
Basic-to-intermediate Power BI experience.
Experience gathering and documenting business requirements.
Strong analytical and problem-solving skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Ability to prioritize and manage multiple tasks and deadlines.
Experience working with multiple data sources and integrating enterprise data.
Ability to gain knowledge and understanding of JOST company safety, quality, and basic processes.
Ability to gain knowledge and understanding of JOST products, processes, and customer requirements.
Ability to travel between plant locations or customer sites as needed.

Nice To Haves

Experience with Power Query, DAX, SQL, and data modeling.
Experience with Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse.
Experience with EDI, including onboarding and supporting customer or trading partner connections and common transaction sets such as 850, 855, 856, and 810.
SAP ERP knowledge, including SD, MM, PP, EWM, FI/CO, or related modules.
At least 2 years of manufacturing or industrial experience.
Experience with data warehousing concepts and dimensional modeling.
Knowledge of SharePoint and Microsoft 365.
Experience working with APIs and data integrations.
Exposure to Microsoft Fabric, Azure Data Services, or related analytics technologies.
Familiarity with AI-enabled business solutions.
Learning agility and ability to pick up new systems, processes, and topics quickly.
Hands-on, solution-oriented mindset and comfort switching between analytics, process, and system topics.
Openness to grow into ERP (SAP) and EDI responsibilities over time.
Team-oriented approach and enjoyment of working in a global, cross-functional environment with Global IT.

Responsibilities

Design, develop, and maintain interactive Power BI dashboards and reports.
Connect Power BI to enterprise data sources, including ERP systems, databases, cloud applications, spreadsheets, APIs, and other business systems.
Gather reporting requirements from business stakeholders and translate them into technical solutions.
Collaborate with Global BI and Data teams to retrieve source data or create new data sources.
Perform data extraction, transformation, and cleansing using Power Query, SQL, DAX, and Dataflows.
Develop and maintain data models for scalable and reliable reporting.
Create KPIs, scorecards, and executive dashboards for operational and strategic decision-making.
Monitor report adoption and improve user experience and dashboard effectiveness.
Document reporting solutions and data definitions.
Partner with stakeholders across Sales, Operations, Supply Chain, Manufacturing, Finance, Quality, and Customer Service to gather requirements and review processes.
Analyze business processes, identify opportunities for improvement and automation, and document them using process maps and functional specifications.
Assist with testing, deployment, and training, and provide Level 2/Level 3 application support for issues escalated from the Global Service Desk.
Manage demands, requests, tasks, and projects in ClickUp.
Support business users with SAP-related reporting, process questions, and system enhancements.
Collaborate with Global In-House Consultant teams, internal IT, and external partners on process improvements, testing, and rollouts.
Document tests and system changes, and maintain ERP-related process and training documentation.
Support onboarding of customers, suppliers, and business partners requiring EDI connectivity, including testing and validation.
Maintain existing EDI connections and work with business users, ERP teams, and third-party providers to resolve issues.
Document EDI processes, mappings, and support procedures.
Perform additional duties as assigned that are logically inherent to the position.
Travel between plant locations or customer sites as needed.