Business Systems Analyst
About The Position
Storyteller Overland is looking for a Business Systems Analyst to support our business systems and IT operations. You'll work closely with our Business Systems Manager to help administer the core platforms that run our business — NetSuite, Airtable, HubSpot, Zoom, and Shopify — while also getting hands-on exposure to our data and automation stack, including Claude, n8n, Power BI, and SQL. This is a great opportunity for someone early in their systems/IT career who wants to build real depth across ERP, CRM, and workflow automation tools at a fast-moving manufacturing company, with room to grow into more advanced data and automation work overtime.
Requirements
- 1–3 years of experience in IT support, systems administration, business operations, or a related field (internships count)
- Comfortable learning new software platforms quickly and independently
- Strong attention to detail — this role touches licensing, access, and data that other teams depend on
- Basic understanding of spreadsheets/databases
- Good communicator — you'll be the point of contact for a lot of "how do I..." and "can you set up..." requests
- Interest in AI tools and automation is a strong plus
- Bachelor's degree in a related field preferred, not required
- Prior exposure to NetSuite, HubSpot, Airtable, or similar SaaS platforms a plus+++
- Basic scripting or automation experience (n8n, Zapier, Power Automate, etc.) a plus
- People Service Excellence
- Technical & Systems Aptitude
- Analytical Problem Solving
- Learning Agility & Curiosity
- AI-Enabled & Automation Mindset
- Attention to Detail & Data Integrity
- Process Improvement & Optimization
- Customer & Service Orientation
- Communication & Relationship Building
- Ownership & Execution
Nice To Haves
- SQL or scripting exposure is a plus but not required
- Bachelor's degree in a related field preferred, not required
- Prior exposure to NetSuite, HubSpot, Airtable, or similar SaaS platforms a plus+++
- Basic scripting or automation experience (n8n, Zapier, Power Automate, etc.) a plus
Responsibilities
- Learn and help administer NetSuite (ERP), Airtable (operational data hub), HubSpot (CRM/marketing), Zoom, and Shopify
- Support day-to-day configuration, troubleshooting, and user support requests across these platforms
- Assist with license and seat management — provisioning, deprovisioning, and right-sizing user access across all business systems
- Help maintain data integrity and basic governance across connected systems
- Set up new hardware for incoming employees (laptops, peripherals, accounts)
- Manage basic user account lifecycle (onboarding/offboarding) in coordination with IT and People & Culture
- Field and triage internal support tickets/requests
- Opportunity to support administration of Claude (Anthropic), n8n (automation), Power BI (reporting), and SQL-based data infrastructure
- Assist with monitoring existing automated workflows and reports
- Learn basic SQL for troubleshooting and light data pulls
- Potential to grow into building/maintaining automations and dashboards as skills develop
- Contribute to the overall success of the Tech Services team through collaboration, cooperation, and a service-first mindset
- Perform additional responsibilities and special projects as assigned in support of departmental and organizational objectives
Benefits
- Accommodations will be provided as needed to ensure the comfort and well-being of employees in accordance with applicable laws and regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
