Business Systems Analyst

American Iron and Metal•Montréal-Est, QC

13d•Onsite

About The Position

The Business Systems Analyst plays a strategic and tactical role in supporting high-value technology solutions. By owning the solution roadmap, overseeing ongoing maintenance, and driving continuous evolution, the BSA ensures long-term business alignment, system reliability, and value realization.

Requirements

5 years of experience as a business analyst, business systems analyst, or functional analyst.
Bilingual: French – English
Confluence
Azure DevOps
Visio
MS Office Suite (Word, Excel, PowerPoint)
SharePoint
Basic SQL
Agile
Scrum
Waterfall

Nice To Haves

reporting/BI tools

Responsibilities

Gather, analyze, and document business and system requirements through stakeholder engagement, translating business needs into clear functional and non-functional specifications while defining measurable success criteria.
Develop a strong understanding of business processes by analyzing current (as-is) and future (to-be) workflows, identifying improvement opportunities, and documenting processes using BPMN, Visio, flowcharts, or similar tools.
Produce and maintain key business analysis deliverables, including BRDs, FRDs, user stories, use cases, RTMs, process models, fit-gap analyses, impact assessments, CAB requests, and workshop documentation.
Collaborate with business stakeholders, solution architects, and development teams to design scalable solutions aligned with business objectives.
Own and maintain the product and solution roadmap, identifying opportunities for continuous improvement based on business priorities, user feedback, and technology evolution.
Oversee the lifecycle management of supported applications by coordinating maintenance, upgrades, vendor activities, and system enhancements while ensuring security, performance, and alignment with business needs.
Facilitate stakeholder workshops, meetings, and decision-making sessions while promoting effective communication and cross-functional collaboration.
Support quality assurance activities by developing and reviewing test plans and test cases, participating in User Acceptance Testing (UAT), validating business requirements, and assisting with defect management.
Support system integration initiatives by contributing to interface design, data mapping, validation activities, and ensuring data quality and consistency across systems.
Contribute to organizational change management by assessing business impacts, supporting change readiness initiatives, developing training materials, and facilitating knowledge transfer.
Provide Level 3 business application support for complex issues and coordinate Level 4 escalations with external vendors and development teams while maintaining support documentation and knowledge bases.
Monitor solution performance, recommend continuous improvements, and contribute to governance activities to ensure long-term operational efficiency and business values.