Business Systems Analyst

Coates Group • Chicago, IL

1d • Hybrid

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Requirements

• Skilled at eliciting, analyzing, and translating complex or ambiguous business needs into clear, validated, and testable requirements.
• Understand business goals and value drivers to prioritize initiatives effectively and ensure analysis efforts support organizational strategy.
• Strong communicator who can engage stakeholders at all levels, lead discussions to clarify ownership and priorities, and bring cross-functional teams to alignment.
• Brings clarity through consistent documentation, process mapping, and knowledge management.
• Comfortable refining intake and analysis frameworks, anticipating risks, and adjusting to fast-paced or ambiguous environments.
• Bachelor’s degree in Computer Science, Business Management, Information Management Systems, or a related field (or equivalent experience).
• 2+ years of experience in a Business Systems Analyst or hybrid cross-functional role (BA/QA/PM) within a software development environment.
• Proven ability to analyze complex business processes, translate them into system requirements, and support delivery across multiple platforms.
• Hands-on experience supporting all phases of the Software Development Lifecycle (SDLC), including requirements, testing, deployment, and post-go-live support.
• Strong communication and facilitation skills; able to work cross-functionally with business users, developers, QA, and external vendors.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Self-starter with the ability to drive clarity, structure, and documentation independently.
• Familiarity with development management tools such as JIRA, Confluence, and other software development management /documentation platforms.
• Exposure to both business process modeling and technical requirements gathering (system inputs/outputs, data flows, integrations).

Nice To Haves

• Salesforce Administrator or Trailhead badges (preferred but not required)
• Exposure to Agile or Scrum methodologies (certifications a plus: Scrum Foundations, Certified Scrum Master)
• Interest in process improvement (Lean, Six Sigma, etc.)

Responsibilities

• Translate business needs into clarity: Ensure end-to-end requirements are consistently captured and validated, enabling CRM and ERP solutions that reduce rework and accelerate delivery.
• Enable fit-for-purpose solutions: Deliver process-driven, scalable solutions across Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management that directly improve efficiency and customer experience.
• Execute structured intake to enable prioritization: Ensure all requests are consistently documented and assessed, allowing BTS to allocate resources effectively and focus on the highest-value initiatives.
• Surface and address process gaps: Proactively identify inefficiencies, dependencies, and unclear ownership during discovery, reducing late-stage issues and ensuring cross-system alignment.
• Support seamless delivery: Partner with technical teams to design, test, and deploy solutions that integrate smoothly across systems and minimize disruption to business operations.
• Participate in sprint QA testing: Execute functional QA each sprint by validating acceptance criteria, running test cases, logging defects, and collaborating with developers on fixes.
• Drive confident adoption: Lead structured UAT and post-implementation support, ensuring new capabilities are adopted by end-users, with measurable improvements in usability and operational performance.
• Optimize processes continuously: Regularly evaluate business processes to identify and deliver automation and simplification opportunities, improving efficiency and scalability across teams.

Benefits

• Annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options
• Dedicated time to prioritize health and wellbeing (virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow Crew an opportunity to make an impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level