SR. Business Systems Analyst

IKO North America•Mississauga, ON

About The Position

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you! Role: Business Systems Analyst – Order To Cash Job Summary Reporting to the appropriate business or IT leader, the Business Systems Analyst – Order to Cash is a member of the HSS Business Solutions JD Edwards EnterpriseOne team. The successful candidate will work closely with business users, process owners, management, and IT/IS teams to support and optimize Order-to-Cash processes and related supply chain functions. This role is responsible for system configuration, business process improvements, functional specifications, testing, user documentation, training materials, change leadership, business consulting, and second-level application support. The position focuses primarily on Oracle JD Edwards EnterpriseOne Order Management, Sales and Distribution, Transportation Management, Supply Chain Planning, and integrated third-party applications.

Requirements

Bachelor’s degree in Information Management, Computer Science, Business Administration, or a related field.
At least seven years of functional analyst experience supporting JD Edwards EnterpriseOne Order-to-Cash processes.
Extensive experience with Sales Order Management, picking, shipping, transportation management, and related Sales and Distribution processes.
At least seven years of experience with process design, functional specifications, system configuration, application support, and troubleshooting within the relevant JD Edwards EnterpriseOne modules.
At least three years of experience working in a manufacturing or distribution environment.
Experience with JD Edwards EnterpriseOne data conversion and master data management.
Experience defining, testing, and troubleshooting data interfaces between JD Edwards EnterpriseOne and third-party applications.
Experience integrating JD Edwards EnterpriseOne with third-party systems and supporting system transitions involving non-JDE ERP platforms.
Experience supporting acquisitions, business integrations, and full-lifecycle ERP implementations.
Experience with project planning, project delivery, and cross-functional stakeholder coordination.
Previous experience with business process re-engineering, process improvement, or enterprise-wide business transformation initiatives.
Strong technical knowledge and the ability to communicate complex technical concepts in language that is understandable to business stakeholders.
Ability to analyze business needs and translate them into clear, detailed requirements and functional specifications.
Strong analytical, conceptual, troubleshooting, and problem-solving skills.
Strong written and verbal communication skills, including experience producing technical documentation, business presentations, and power-user training materials.
Strong teamwork, consulting, and interpersonal skills, with the ability to communicate effectively with senior management, operational leaders, technical teams, and end users.
Demonstrated ability to build consensus among stakeholders with differing priorities and requirements.
Strong organizational and time-management skills, with the ability to manage multiple projects and initiatives concurrently.
Ability to work effectively in a hands-on, evolving environment that requires a consultative approach and solutions incorporating multiple inputs and competing requirements.

Responsibilities

Partner with business users, process owners, management, and IT/IS teams to understand business requirements, operational challenges, and system priorities.
Provide functional consulting and application support within the Order-to-Cash, Sales and Distribution, Transportation, and Supply Chain functional areas.
Identify opportunities to apply existing or new system functionality to improve business processes, operational efficiency, and the user experience.
Facilitate the development of solutions that combine an understanding of business processes, operational challenges, technology options, and process improvement methodologies.
Translate business needs into clear functional requirements, process documentation, system configurations, and functional specifications.
Configure and support JD Edwards EnterpriseOne modules related to Sales Order Management, picking, shipping, transportation, and other Order-to-Cash processes.
Advise stakeholders on solution options, risks, resource requirements, dependencies, and potential impacts on other business processes and system priorities.
Lead or support system testing, including test planning, test-script development, functional testing, integration testing, user acceptance testing, and defect resolution.
Prepare and maintain user manuals, process documentation, functional specifications, training materials, and other system documentation.
Support JD Edwards EnterpriseOne integrations with third-party systems, including interface definition, testing, troubleshooting, and ongoing support.
Participate in data-conversion, master-data-management, system-transition, acquisition-integration, and full-lifecycle implementation activities.
Provide second-level support by investigating application issues, identifying root causes, coordinating resolutions, and communicating effectively with affected stakeholders.
Build strong relationships with business stakeholders and take the time to understand user feedback and incorporate it into recommendations and solution requirements.
Provide guidance and leadership to power users while working effectively with Sales, Distribution, Transportation, and Supply Chain leadership.
Manage multiple projects and initiatives concurrently while balancing priorities, resource constraints, and deadlines.
Support business process re-engineering and continuous-improvement initiatives involving enterprise applications and cross-functional business processes.