Business Systems Analyst (Police)

City of Peoria•Peoria, AZ

About The Position

Peoria’s Police Department has an excellent opportunity for a Business Systems Analyst. Our ideal candidate is a collaborative team player with the skills necessary to analyze processes and develop technological enhancements using current systems to improve and automate operations within the Police Department. The candidate should possess strong analytical thinking and the ability to clearly explain complex concepts to non-technical users, while also developing, maintaining, and updating technical documentation such as procedures, workflows, and user guides to ensure accuracy and accessibility. This role serves as a key liaison between users, City IT personnel, and other stakeholders, requiring strong collaboration, communication, and interpersonal skills to understand organizational needs and translate them into effective solutions. The ideal candidate is self-motivated, detail-oriented, and able to work both independently and as part of a team to help others achieve their goals more efficiently through improved systems and processes.

Requirements

Bachelor's degree in Business, Computer Science, Information Technology, or related field. An equivalent combination of education and experience may substitute for the degree requirement.
Minimum of three years of systems application analysis, programming, and related experience specific to assigned area.
Strong analytical thinking.
Ability to clearly explain complex concepts to non-technical users.
Self-motivated, detail-oriented.
Able to work both independently and as part of a team.

Nice To Haves

Experience with Tyler Technologies systems, Axon systems, Enforcement Mobile, LexisNexis, PowerDMS, and Secure Access.
Familiarity with established change management processes and practices.

Responsibilities

Analyzes business needs and utilizes technological solutions to achieve efficient and cost-effective results; collaborates with users to evaluate program and system effectiveness; modifies department systems and enhances system controls, software functionality and/or efficiencies; works with department leadership to develop, track and evaluate performance measurement data.
Develops, coordinates, and delivers end-user training programs for business systems and technologies, including instructor-led sessions, virtual training, and self-paced learning materials. Designs and develops training curriculum, job aids, and instructional content tailored to varying user skill levels. Assesses training needs, evaluates training effectiveness, and updates materials to reflect system enhancements and evolving business processes. Establishes standards and control procedures; produces and maintains training documentation to support business and system rules, processes, and procedures.
Develops, manages, modifies and maintains police technological applications, to include, but not limited to, Tyler Technologies systems, Axon systems, Enforcement Mobile, LexisNexis, PowerDMS, and Secure Access. Provides daily support of technological applications used by employees and performs troubleshooting when department systems are not functioning properly; works with users, City IT staff, and vendors to determine cause and resolution; monitors Police technological application performance; fine-tunes Police technological application parameters, as needed.
Creates, edits, and maintains comprehensive technical documentation, including standard operating procedures (SOPs), user guides, system manuals, workflow diagrams, and change management communications, in accordance with application, City IT, and City standards. Demonstrates familiarity with established change management processes and practices, applying them to support effective communication, stakeholder engagement, and user readiness. Translates complex technical concepts into clear, user-friendly documentation for both technical and non-technical audiences; supports organizational change initiatives through effective communication and user readiness materials; ensures documentation remains current with system updates, process improvements, and organizational changes.
Identifies and researches trends and developments and makes recommendations on software and hardware needs; works with vendors, consultants and staff and assists with the procurement, budget and evaluation process on software and hardware related purchases for the department. Assists with system migrations to new technologies that contribute to department goals and objectives. Works with City IT and users to implement and test upgrades and new department systems.
Serves as departmental liaison with City IT and other departments on specific software issues, technology coordination and projects; assists with scheduling and managing the phases of system and software upgrades and implementation and performs unit, system and interface testing.
Uses complex analytical skills to perform extensive research and resolve technical, operational, and procedural problems; conducts and completes studies and surveys, conducts audits; collects and examines data to find areas of opportunity to streamline processes and procedures, improve services, reduce expenses, and to increase efficiencies.